• Resolved jacob123456

    (@jacob123456)


    Forminator form when using the dropdown selector is automatically showing the dropdown portion twice. Please select from Dropdown then directly below it with a greyed out back ground is the same thing. Both work.. Strange thing is in the preview screen it looks as it should.
    I have cleared page cache numerous times. I have tried removing custom CSS and tried removing any rules in the forms. Tried in different locations.
    Also, if is switch the dropdown from single to multi, it displays all the options only once and that is not being duplicated.

    I saw some of this in a previous thread, but the thread ended with no resolution though it was marked as solved. All plugins, wordpress, woo up to latest version.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Hi @jacob123456,

    Can you please share the other thread that you were looking at?

    Could you please go to Forminator > Forms, click on gear icon and export your form from there.
    Upload the export file to any file sharing service like GDrive or Dropbox and share the download link here so we can import it on our end and check how the form is set up and what might be causing this.

    Cheers,
    Predrag

    Thread Starter jacob123456

    (@jacob123456)

    https://homesupply.box.com/s/lcfnxenuj1arcppf3bhzm3d9legbrhs6

    Here is the download link for the file. I have another form working just fine, but it does not have the drop down feature. I have added a few photos for you to view in the temporary files below.

    https://homesupply.box.com/s/fjg0btftydm5ijiddeqfnvv1uaq8uo9w

    https://homesupply.box.com/s/70mdwgozmoj7fsoux8wnhdm96btkgofc

    Thank you,
    Jacob

    I have the same problem.

    The short workaround I came up with was this css:

    .select2-selection.select2-selection–single{
    display:none!important;
    }

    Don’t know why it is a problem to begin with, but this is working for now

    Thread Starter jacob123456

    (@jacob123456)

    I could not get that CSS to work. I am still after this fix, and I believe it is now an issue with the “Hover” settings for the dropdown under appearance.

    • This reply was modified 5 years, 8 months ago by jacob123456.
    Thread Starter jacob123456

    (@jacob123456)

    Okay, SO I have a “temporary” fix.. lets hope it is not needed long..

    .forminator-select-container {

    display:none!important;
    }

    Additional CSS

    The only thing is, it hides the original container, leaving the ghost container visible.
    The hover behavior is no longer working because of this.. but it is at least not on there twice.

    UPDATE>>>
    #sbHolder_88103955 { display:none!important;
    } removed the ghost dropdown, but when you change into a new browser window or a different user its back ad the sbHolder # changes so this code can’t actually be used .. I hope this helps you identify the issue Predrag. I have seen some of the other issues you have solved I have faith..

    • This reply was modified 5 years, 8 months ago by jacob123456.
    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @jacob123456,

    Thanks for following up with more details. I tested the given form in my test server but it doesn’t show up any issue with the dropdown as shown in your screenshot.

    Is there a link to the page where you have the form with the dropdown issue which we could look at? Could you also please check whether you could replicate the same issue if you temporarily switch to a default theme like TwentyTwenty?

    There is a new update available for Forminator now ie v 1.14. So please do check whether updating the plugin makes any difference too.

    Please do let us know how that goes so that we could check further if needed. Looking forward to your response.

    Kind Regards,
    Nithin

    Thread Starter jacob123456

    (@jacob123456)

    .sbHolder {display:none;
    background: #f6f6f6;
    padding: 10px;
    border: none;
    height: auto !important;
    -moz-box-shadow: 2px 2px 4px rgba(0,0,0,0.05) inset;
    -webkit-box-shadow: 2px 2px 4px rgba(0,0,0,0.05) inset;
    box-shadow: 2px 2px 4px rgba(0,0,0,0.05) inset;
    }
    This appears to be working for now. I left the whole code incase that helps diagnose.

    Do you still want a link to the location and if so should I remove this CSS first so that you can see it “broken?”

    Plugin Support Saurabh – WPMU DEV Support

    (@wpmudev-support7)

    Hello @jacob123456,

    A link to the page would really help diagnose things in a better way. Also, did you switch to a default theme and check if that works?

    You can also check the same on your lab site if you are currently on a live site to avoid issues. In any case, while testing things on the live site, make sure you take a full site backup to be on a safer side.

    Thank you,
    Prathamesh Palve

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @jacob123456

    I hope you are doing well.

    We haven’t heard from you in a while, I’ll go and mark this thread as resolved.

    However, feel free to let us know if you have any additional question or problem.

    Best Regards
    Patrick Freitas

    Thread Starter jacob123456

    (@jacob123456)

    Hello,
    I am sorry for the delay. This site is now live and so I must leave the CSS that I was able to use in place.
    Thank you

Viewing 10 replies - 1 through 10 (of 10 total)

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