Great Plugin…

  • reverendmig1

    (@reverendmig1)


    5 years, 8 months ago

    …but I had some issues with getting it to work on my site. Apparently there is an issue with Elementor not wanting to load additional plugins so I had a few issues with the plugin. However, Leap13’s team were very helpful. Funny thing is that I have 3 sites – 2 of which have the Premium Addons plugin (of which, one site is on a subdomain of the other) but while it works fine on one, it will not load on the subdomain site without first disabling ALL other non Elementor plugins first – having to disable plugins before editing a site is too much of a pain for me.
    As stated though, the plugin is great – I have no issues on my other site – just the one on my subdomain.
    I gave it four stars instead of 5 because, while it works great on one site – it doesn’t work on the other despite having the same plugins – I guess I’m just picky.
    Still… thanks to Leap13 and their team for being very helpful and understanding.

    • This topic was modified 5 years, 8 months ago by reverendmig1.
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  • Plugin Author Leap13

    (@leap13)

    5 years, 8 months ago

    Hi @reverendmig1

    Hope you’re having a great day 🙂

    First of all, I totally appreciate your point, but we never ignore tickets from our users to keep their money.

    We have already sent an email including all the information related to the issue you had, how to resolve it and our refund policy.

    Again, we don’t have any problems proceeding the refund request for your license upgrade as mentioned on the mail we sent to you.

    Look forward to hearing from you.

    Regards

    Thread Starter reverendmig1

    (@reverendmig1)

    5 years, 8 months ago

    Changed my review – still wanting the refund that you’ve offered.
    I appreciate you reaching out but I would have preferred to have the plugin work since it worked on my other site. As per my revised review, I see no reason why the plugin should work on one site, but then not work on the other which, apart from being on a subdomain, is almost identical with regards to structure and plugins. I followed all the directions, read and followed the suggestions that your team made regarding the issue, but no dice – so if you don’t mind, I would like that refund. Many thanks again.

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