Hi @andyc125,
The validation of checkout fields happens before the form is submitted.
It’s not done before because this plugin has the ability to auto-populate billing and shipping fields using information from the customer’s Apple Pay, GPay, or PayPal account.
Not having some billing info filled out shouldn’t prevent the Apple wallet from opening for example because the customer might want to use their already saved shipping address in the wallet.
Kind regards,
Thank you for the quick response.
I understand that it works well with the billing address, however, I have the same problem with the
– agree to T&Cs
– email address
@andyc125,
The Terms and conditions are validated as well and the checkout form is not submitted if it’s not checked.
If the email address is required then the form won’t submit until it’s populated.
There’s even a notice that appears telling the customer to select the terms and conditions. Perhaps I am not understanding what your issue is? Your customer should have the opportunity to populate any missing data before the form is submitted and that’s exactly what the Braintree plugin does.
A screen recording or some screenshots might be helpful.
Kind Regards,
Hi there,
The auto-populating of the billing address and email works well.
However, if I do not agree to the T&C’s on the check out page, I will have to do that after the payment and then click the buy now button.
Here is the link to the screen recording that demonstrates the issue:
Kind regards,
Andy
Hi @andyc125,
Thank you for providing that screenshare. That’s how the plugin has been coded.
The T and C is not validated until after the payment nonce is received from Braintree which occurs when the wallet pop up closes.
If the t and c is not checked then a notice will be displayed letting the customer know they need to check that box. The customer doesn’t have to go through the payment process again, just check the box then click the place order button.
What is your concern with how it currently works? This plug-in has an exceptionally high conversion rate because we have spent a lot of time working on how to check out validation should function.
Kind regards,
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This reply was modified 5 years, 7 months ago by
Clayton R.
Hi there,
Firstly, your plugin is by far the best Braintree plugin available.
With regards to the T&Cs checkbox, I would think that customers find it quite confusing that the order is not completed once the payment has been made. If somebody leaves the website after the payment process without ticking the T&Cs checkbox and the buy now button, I have received the payment but no order.
Therefore, I would be more than grateful if there would be the possibility to ensure that the checkbox is checked prior to the payment.
Kind regatrds,
Andy
Hi @andyc125
I’m glad that you like the plugin.
No payment is made until all required fields are filled out. What gave you the impression the payment was being made?
Only once all required fields are filled out does the actual transaction get created when the checkout form is submitted. Everything else up to that point is pre-payment processing.
For example if a customer goes through the PayPal flow and the pop up closes but they forget to check the T and C then they leave the checkout page for whatever reason then no transaction is created. You will know a transaction is created because you will be redirected to the order received page.
Kind regards,
Hi @andyc125,
I wanted to provide an update on your request. I did some testing and it looks like the Terms and Conditions notice is not being displayed under certain conditions and I believe that explains your request.
What should happen is if the customer goes through the PayPal flow, after the pop-up closes and the T & C is not checked there is a message displayed notifying the customer they haven’t checked the T & C. The next version will correct that.
Update: to add further, if the order requires shipping then the form won’t submit automatically with PayPal because the customer should have the opportunity to select a new shipping method based on the address data they chose in the PayPal pop-up. It would be very bad to just submit the form without allowing the customer to see their new order total and shipping methods based on the shipping address they selected in the pop-up.
Kind Regards,
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This reply was modified 5 years, 7 months ago by Clayton R.
