Getting download button to work

  • accl2019

    (@accl2019)


    5 years, 7 months ago

    I added an updated “New Patient Form” that I want to download when anyone clicks on the button in the bottom footer of our main page but I’m getting an error message when I go to our website and try downloading the new form to see if it works.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator t-p

    (@t-p)

    5 years, 7 months ago

    The more details you can provide, the likelier you are to get a solution/suggestion from someone:
    – Are you using a plugin for this form? Yes? What’s the full name of this plugin? Where did you download it from?
    – Or, is this a feature of your active theme? Yes? What’s the full name of this theme? Where did you download it from?

    Thread Starter accl2019

    (@accl2019)

    5 years, 7 months ago

    It’s the ‘Health History Form” in the footer. I loaded the pdf version of the “Health History Form” to my media library and then copied the URL from that download into the customizer for that footer where the download button is

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    5 years, 7 months ago

    I get “failed, no file” when clicking. The link is to https://bridgewaterchiropractor.com/wp-content/uploads/2020/09/Forms-New-Patient-Welcome-to-Our-Office-September-2020-web.pdf

    That file does not exist.

    Thread Starter accl2019

    (@accl2019)

    5 years, 7 months ago

    Hi Steven,

    I tried deleting the download and then reloaded it and this is the URL I copied from the downloaded PDF,

    https://bridgewaterchiropractor.com/wp-content/uploads/2020/09/Forms-New-Patient-Welcome-to-Our-Office-September-2020.pdf

    I copied that into the customizer and here is that:

    <a href="https://bridgewaterchiropractor.com/wp-content/uploads/2020/09/Forms-New-Patient-Welcome-to-Our-Office-September-2020.pdf"><img src="https://bridgewaterchiropractor.com/wp-content/uploads/2013/02/health-history-form-button.png" alt="Health History Form DOWNLOAD" /></a>

    See any errors?

    Thanks!

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    5 years, 7 months ago

    So the file you uploaded is https://bridgewaterchiropractor.com/wp-content/uploads/2020/09/Forms-New-Patient-Welcome-to-Our-Office-September-2020.pdf

    The button on the website links https://bridgewaterchiropractor.com/wp-content/uploads/2020/09/Forms-New-Patient-Welcome-to-Our-Office-September-2020-web.pdf

    See the -web? That’s the problem. Fix that link.

    Thread Starter accl2019

    (@accl2019)

    5 years, 7 months ago

    That was it! Thank you Steven, really appreciate your help.

Viewing 6 replies - 1 through 6 (of 6 total)

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