Can’t delete or disable popup

Dear @paolasnowbird ,

Thanks for getting in touch and reporting a problem!
Can we ask you to send us the screenshot of the Console section?

Here is the detailed article on how you can check that section:

https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#chrome

Will be looking forward to hearing from you soon.

Dear @paolasnowbird ,

Thanks for getting back to us!
We checked the given information and here is what we suggest doing:
Please, try to perform the same with the incognito window, also please, update the plugin version of yours, because we noticed that you use the very old version.

Please, give it a try and let us know about the results.

Dear @paolasnowbird ,

We haven’t heard back from you for 3 days.
We’re marking this thread as resolved.
Please, submit a new support thread if you need more help.