doubled shipping charges

  • Resolved jefhandy56

    (@jefhandy56)


    5 years, 7 months ago

    I have selected per order shipping charges, however when someone chooses a product with the same shipping class it doubles the shipping charge whether it’s the most expensive class or not. According to the documentation it is only supposed to charge for the more expensive shipping class. Any help would be most appreciated.

    Thanks in advance

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • mother.of.code

    (@imazed)

    The Mother of Code

    5 years, 7 months ago

    Hi there!

    In order to troubleshoot this, we’ll need a bit more information from you. Can you please share with us the following:

    1. Your Status Report
    2. A screenshot of how you’ve configured the per product shipping settings

    You can use http://www.snipboard.io to upload the image, then copy the link and paste it here.

    Thanks in advance!

    Thread Starter jefhandy56

    (@jefhandy56)

    5 years, 7 months ago

    There was so much info I recorded the screens


    Thanks for the help in advance

    Thread Starter jefhandy56

    (@jefhandy56)

    5 years, 7 months ago

    Oops, the video was blank. Sorry I’ll try again

    Thread Starter jefhandy56

    (@jefhandy56)

    5 years, 7 months ago

    got it this time. I checked 🙂

    mother.of.code

    (@imazed)

    The Mother of Code

    5 years, 7 months ago

    Hi there @jefhandy56 – thanks so much for making the effort to post the screencast. It would help us, however, if you could copy and paste the report for us (makes it easier to digest!).

    If you go to WooCommerce > Status, you can select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here.

    I’d also still like to see a screenshot of the settings I mentioned in my first reply.

    Thank you!

    Thread Starter jefhandy56

    (@jefhandy56)

    5 years, 7 months ago

    Mother of code,
    I tried pasting here but it won’t allow my paste. I replied to your email yesterday but not sure if you received it as it went to WordPress.

    TIA

    mother.of.code

    (@imazed)

    The Mother of Code

    5 years, 7 months ago

    Try surrounding it with the CODE button that you see at the top of the reply field, that should do the trick 🙂

    Thread Starter jefhandy56

    (@jefhandy56)

    5 years, 7 months ago

    Thanks for the tip but what code button at the top of what reply field?

    Thread Starter jefhandy56

    (@jefhandy56)

    5 years, 7 months ago

    Just figured out what I was doing wrong. I removed the equation and just put a single cost. now it works fine.

    Thanks

    mother.of.code

    (@imazed)

    The Mother of Code

    5 years, 7 months ago

    That’s great news! Glad to hear it 🙂 do feel free to open a new topic if ever you need more help with anything else!

Viewing 10 replies - 1 through 10 (of 10 total)

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