Forms Not Recording Entries or Sending Notification Emails

  • mwritesdragons

    (@mwritesdragons)


    5 years, 6 months ago

    Hello!

    As the title says, I’m having an issue where, if I create a Gutenberg Form and insert it in my page without updating it, entries are recorded (but notification emails aren’t being sent.)

    So then I played with the email notification settings by editing the form, and after I saved it the form stopped recording entries entirely as far as I could tell.

    Thanks so much for your help!

    -Mary

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter mwritesdragons

    (@mwritesdragons)

    5 years, 6 months ago

    A slight update,

    I changed the block in the page to a “reusable form” as opposed to the “Gutenberg forms” insert. And when I tested it and viewed entries, the test entry logged as did several entries I’ve made throughout the day, which weren’t recorded previously.

    But then I tested one more time, and that entry has not shown up yet.

    I was also able to get email notifications to send by resetting all the email notifications to their default except for “TO:” which I set to another Gmail I use which…isn’t ideal…but at least I can get some email notifications to work.

    Let me know if I can provide additional information to assist.

    Thanks!

    Munir Kamal

    (@munirkamal)

    5 years, 6 months ago

    Hi @mwritesdragons

    Not sure if I get you clearly. The Form Entries and Email Notification works perfectly as far I am aware and this seems odd.

    Are you using the form as a Reusable Block and that’s what causing this issue? Or you are using it as a normal block?

    Anyway, this seems odd, there may be some misconfiguration or a conflicting plugin causing it. Please follow the documentation if you are facing any difficulties in setting up your form.
    https://docs.gutenbergforms.com/

    Or try to deactivate all other plugins to test if there is any conflicting plugin that is causing this issue.

    Hope this helps.

    Thread Starter mwritesdragons

    (@mwritesdragons)

    5 years, 6 months ago

    I am using the form as a reusable block; does that not enable the entries to be logged in the Gutenberg Forms dashboard?

    I think the email issues were being caused by another plugin, I’ve resolved those and they are working now.

Viewing 3 replies - 1 through 3 (of 3 total)

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