Cannot upload pictures anymore

  • Resolved tsjippy

    (@tsjippy)


    5 years, 8 months ago

    Since two days I cannot upload pictures to the media library anymore. It gives me the post processing error: Post-processing of the image failed. If this is a photo or a large image, please scale it down to 2500 pixels and upload it again.

    I am in WordPress 5.5.1 and the image is very small. If I deactivate wp mail smtp plugin the picture uploads just fine.
    There are no errors in the log.
    Can you help me?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Sanjeev Aryal

    (@sanzeeb3)

    5 years, 7 months ago

    Hi @tsjippy,

    Thanks for reaching out. When you get a chance, could you please setup error logs and share the errors logged when uploading the file. Please also share your system information from Tools > Site Health > Info > Copy site info and paste it here.

    Thanks!

    Thread Starter tsjippy

    (@tsjippy)

    5 years, 7 months ago

    Thanks for your answer.

    Like I said there is no log generated in debug.log
    The only thing I see is the warning “Post-processing of the image failed likely because the server is busy or does not have enough resources. Uploading a smaller image may help. Suggested maximum size is 2500 pixels.”

    Site info:

    WordPress Version: 5.5.1
    Current WordPress Theme: Orfeo version 1.0.6hestia
    Theme Author: ThemeIsle – https://themeisle.com
    Theme URI: https://themeisle.com/themes/orfeo/
    PHP Version: 7.4.8
    MySQL Version: 5.6.23

    
### wp-core ###

version: 5.5.1
site_language: en_US
user_language: en_US
timezone: Africa/Lagos
permalink: /%category%/%postname%/
https_status: true
multisite: false
user_registration: 1
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 20
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home6/joswebgo/public_html
wordpress_size: loading...
uploads_path: /home6/joswebgo/public_html/wp-content/uploads
uploads_size: loading...
themes_path: /home6/joswebgo/public_html/wp-content/themes
themes_size: loading...
plugins_path: /home6/joswebgo/public_html/wp-content/plugins
plugins_size: loading...
database_size: loading...
total_size: loading...

### wp-dropins (1) ###

advanced-cache.php: true

### wp-active-theme ###

name: Orfeo (orfeo)
version: 1.0.6
author: ThemeIsle
author_website: https://themeisle.com
parent_theme: Hestia (hestia)
theme_features: core-block-patterns, title-tag, post-thumbnails, automatic-feed-links, custom-logo, html5, custom-header, customize-selective-refresh-widgets, custom-background, starter-content, themeisle-demo-import, align-wide, header-footer-elementor, editor-color-palette, menus, editor-style, widgets
theme_path: /home6/joswebgo/public_html/wp-content/themes/orfeo
auto_update: Disabled

### wp-parent-theme ###

name: Hestia (hestia)
version: 3.0.4
author: ThemeIsle
author_website: https://themeisle.com
theme_path: /home6/joswebgo/public_html/wp-content/themes/hestia
auto_update: Disabled

### wp-mu-plugins (1) ###

WP Staging Optimizer: version: 1.2, author: René Hermenau

### wp-plugins-active (31) ###

Advanced Access Manager: version: 6.6.2, author: Vasyl Martyniuk <vasyl@vasyltech.com>, Auto-updates disabled
Advanced CF7 DB: version: 1.8.1, author: Vsourz Digital, Auto-updates enabled
Advanced Sidebar Menu: version: 8.0.3, author: OnPoint Plugins, Auto-updates enabled
Colorlib Login Customizer: version: 1.2.96, author: Colorlib, Auto-updates enabled
Conditional Blocks: version: 1.0.7, author: Conditional Blocks, Auto-updates enabled
Contact Form 7: version: 5.2.2, author: Takayuki Miyoshi, Auto-updates enabled
Content Control: version: 1.1.4, author: Code Atlantic, Auto-updates disabled
Custom SIM Nigeria plugin: version: 1.0, author: Ewald Harmsen, Auto-updates disabled
Debug Bar: version: 1.0.1, author: wordpressdotorg, Auto-updates disabled
Debug Info: version: 1.3.9, author: Scott DeLuzio, Auto-updates disabled
Disable Block Editor FullScreen mode: version: 1.3.0, author: WP Tools, Auto-updates enabled
Google Analytics for WordPress by MonsterInsights: version: 7.12.2, author: MonsterInsights, Auto-updates enabled
If Menu - Visibility control for menu items: version: 0.16.1, author: Layered, Auto-updates enabled
Image optimization service by Optimole: version: 2.5.3, author: Optimole, Auto-updates disabled
Modern Events Calendar Lite: version: 5.12.0, author: Webnus, Auto-updates disabled
OneSignal Push Notifications: version: 2.1.4, author: OneSignal, Auto-updates enabled
Orbit Fox Companion: version: 2.9.17, author: Themeisle, Auto-updates enabled
PublishPress Revisions: version: 2.3.12, author: PublishPress, Auto-updates enabled
Really Simple SSL: version: 3.3.5, author: Really Simple Plugins, Auto-updates enabled
Sucuri Security - Auditing, Malware Scanner and Hardening: version: 1.8.24, author: Sucuri Inc., Auto-updates enabled
Super Progressive Web Apps: version: 2.1.2, author: SuperPWA, Auto-updates enabled
Ultimate Maps by Supsystic: version: 1.1.11, author: supsystic.com, Auto-updates enabled
UpdraftPlus - Backup/Restore: version: 1.16.29, author: UpdraftPlus.Com, DavidAnderson, Auto-updates disabled
W3 Total Cache: version: 0.14.4, author: BoldGrid, Auto-updates disabled
Widget Logic: version: 5.10.4, author: WPChef, Auto-updates enabled
Wordfence Security: version: 7.4.11, author: Wordfence, Auto-updates enabled
WP 2FA - Two-factor authentication for WordPress: version: 1.4.2, author: WP White Security, Auto-updates disabled
WP Approve User: version: 7, author: Konstantin Obenland, Auto-updates enabled
WP Staging: version: 2.7.5, author: WP-Staging, Auto-updates enabled
WP User Avatar: version: 2.2.7, author: ProfilePress, Auto-updates enabled
WP User Frontend: version: 3.4.0, author: weDevs, Auto-updates enabled

### wp-plugins-inactive (4) ###

Lazy Load for Videos: version: 2.11.0, author: Kevin Weber, Auto-updates disabled
WP Fastest Cache: version: 0.9.1.0, author: Emre Vona, Auto-updates enabled
WP Mail SMTP: version: 2.4.0, author: WPForms, Auto-updates enabled
WP Staging Hooks: version: 0.0.1, author: WP Staging, Auto-updates disabled

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1802
imagemagick_version: ImageMagick 7.0.10-10 Q16 x86_64 2020-05-12 https://imagemagick.org
file_uploads: File uploads is turned off
post_max_size: 5G
upload_max_filesize: 5G
max_effective_size: 5 GB
max_file_uploads: 20
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 47 GB
	imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
	imagick::RESOURCETYPE_FILE: 12288
	imagick::RESOURCETYPE_MAP: 47 GB
	imagick::RESOURCETYPE_MEMORY: 23 GB
	imagick::RESOURCETYPE_THREAD: 1
gd_version: 2.2.5
ghostscript_version: 8.70

### wp-server ###

server_architecture: Linux 3.10.0-714.10.2.lve1.4.79.el6h.x86_64 x86_64
httpd_software: Apache/2.4.43 (cPanel) OpenSSL/1.1.1g mod_jk/1.2.41 mod_bwlimited/1.4 mod_fcgid/2.3.9 Phusion_Passenger/5.3.7
php_version: 7.4.8 64bit
php_sapi: litespeed
max_input_variables: 1000
time_limit: 3000
memory_limit: 256M
max_input_time: 3000
upload_max_filesize: 5G
php_post_max_size: 5G
curl_version: 7.62.0 OpenSSL/1.0.2k
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 5.6.23
client_version: 5.1.73

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home6/joswebgo/public_html/wp-content
WP_PLUGIN_DIR: /home6/joswebgo/public_html/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: true
WP_DEBUG_DISPLAY: false
WP_DEBUG_LOG: true
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable
    Thread Starter tsjippy

    (@tsjippy)

    5 years, 7 months ago

    I found out today that if I disable security plugin it is fixed as well. Maybe there is an bad interaction between the two?

    Sanjeev Aryal

    (@sanzeeb3)

    5 years, 7 months ago

    Hi @tsjippy,

    I’m glad you find out about the issue. Could you please let me know what security plugin was causing the issue?

    Thanks!

    Thread Starter tsjippy

    (@tsjippy)

    5 years, 7 months ago

    Sorry typo from my side.
    So this issue is solved if I either disable WP Mail SMTP of Sucuri. I don’t know why. I reset Sucuri to the defaults but that did not help

    Thread Starter tsjippy

    (@tsjippy)

    5 years, 7 months ago

    I finally sorted it out.

    It turned out that I was missing an A record in Cloudflare so that mail was not working anymore. Apparently Sucure sends mail on file upload… which was not possible leading to a timeout.

    Issue is resolved thanks

Viewing 6 replies - 1 through 6 (of 6 total)

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