Hi @stefanroma – thanks for reaching out to us and apologies for the inconvenience.
I viewed the page that you are referring to and upon checking, it seems to work properly on my end. The bottom right popup was displayed and I was still able to scroll the page. Kindly watch this screencast from my end: https://share.getcloudapp.com/6quelYzR
May I ask, do you have any caching plugin active on your website? If yes, could you please try to purge/clear caching and browsers cache to see if that fixes the issue? You can also try to deactivate it temporarily from your end to see if that helps as well.
In addition, you can try to disable asset caching under your Popup Maker > Settings > Misc and check it again if that helps you solve the problem. You can also check out this demo screencast to make it more clear for you: https://share.getcloudapp.com/2NuyW0qE
In case you are referring to something else, could you clarify the problem in greater detail? If you could send a screenshot or screen recording of what exactly is happening from your end.
Just let us know.
Hi Maria,
thank you for quick reply.
Please watch the problem here: https://vimeo.com/user56963795/review/458074711/d40a453cee
1) I viewed the page that you are referring to and upon checking, it seems to work properly on my end. The bottom right popup was displayed and I was still able to scroll the page. Kindly watch this screencast from my end: https://share.getcloudapp.com/6quelYzR
>> You don’t open the initial popup…1)Open the page 2)click inmediatly on “Consejos de uso” (this will open a Popup) then 3)wait the popup on bottom-right will open too and you can 4)see that, in screen reduced, the scroll of “Consejos de uso” popup don’t work.
2) No cache plugins installed, I tried the option you mentionate, but nothing change.
Let me know please
Thenk you
