Shipping is not working

Resolved

(@thedrelle)

I cannot add shipping methods, zones or anything else. none of the buttons appear to function.


### WordPress Environment ###

WordPress address (URL): https://brighterimage.com
Site address (URL): https://brighterimage.com
WC Version: 4.5.1
REST API Version: ✔ 4.5.1
WC Blocks Version: ✔ 3.1.0
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.5.0
Log Directory Writable: ✔
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.22
PHP Post Max Size: 60 MB
PHP Time Limit: 500
PHP Max Input Vars: 1000
cURL Version: 7.61.1
OpenSSL/1.1.1c

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.17-MariaDB
Max Upload Size: 60 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 4.5.1
WC Database Prefix: wp_
Total Database Size: 8.26MB
Database Data Size: 7.32MB
Database Index Size: 0.94MB
wp_woocommerce_sessions: Data: 1.11MB + Index: 0.05MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
admin_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
app_currency: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
app_units: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
asset_types: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
attribute_price_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
augmented_realities: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
backgrounds: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
background_category_rel: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
background_tag_rel: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
browser_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
capture_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
catalog_product_rel: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cliparts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
clipart_category_rel: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
clipart_tag_rel: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
color_palettes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
color_swatches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
color_types: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
decoration_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
design_states: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
distresses: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
distress_category_rel: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
distress_tag_rel: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
engraved_surfaces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
features: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
fonts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
font_category_rel: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
font_tag_rel: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
graphic_fonts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
graphic_font_letters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
graphic_font_tag_rel: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
languages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
layouts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
masks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mask_tag_rel: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
orders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
order_item_token: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
order_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
order_log_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
price_advanced_price_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
price_default_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
price_modules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
price_module_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
price_tier_quantity_ranges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
price_tier_values: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
price_tier_whitebases: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
print_areas: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
print_area_types: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
print_profiles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
print_profile_allowed_formats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
print_profile_assets_category_rel: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
print_profile_attribute_rel: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
print_profile_decoration_setting_rel: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
print_profile_engrave_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
print_profile_feature_rel: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
print_profile_pricings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
print_profile_product_setting_rel: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
production_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
production_hub_modules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
production_hub_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
production_status: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
production_tags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
production_template_abbriviations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
product_decoration_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
product_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
product_image_settings_rel: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
product_image_sides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
product_sections: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
product_section_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
product_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
product_sides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
product_size_variant_decoration_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
quotations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
quotation_request_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
quotation_request_form_values: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
quote_conversations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
quote_conversation_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
quote_dynamic_form_attribute: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
quote_dynamic_form_values: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
quote_internal_note: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
quote_internal_note_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
quote_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
quote_item_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
quote_item_variants: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
quote_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
quote_payments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
quote_payment_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
quote_payment_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
quote_tag_rel: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
schema_version_xe: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
security_questions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
shapes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
shape_category_rel: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
shape_tag_rel: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
stores: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
template_category_rel: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
template_print_profile_rel: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
template_tag_rel: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
user_designs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
user_privileges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
user_privileges_rel: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
user_roles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
user_role_privileges_rel: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
user_role_rel: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
user_upload_image: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
word_clouds: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
word_cloud_category_rel: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
word_cloud_tag_rel: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_comments: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ngg_album: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ngg_gallery: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ngg_pictures: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 2.52MB + Index: 0.08MB + Engine MyISAM
wp_postmeta: Data: 0.97MB + Index: 0.40MB + Engine MyISAM
wp_posts: Data: 0.37MB + Index: 0.10MB + Engine MyISAM
wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_term_relationships: Data: 0.02MB + Index: 0.05MB + Engine MyISAM
wp_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.03MB + Index: 0.05MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 30
custom_css: 1
customize_changeset: 37
display_type: 7
elementor_library: 5
nav_menu_item: 13
page: 15
post: 6
product: 3
product_variation: 477
revision: 87

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (19) ###

Astra Theme Visual Hooks: by Brainstorm Force – 1.1.0
Astra Widgets: by Brainstorm Force – 1.2.5
Child Theme Configurator: by Lilaea Media – 2.5.6
Elementor Pro: by Elementor.com – 3.0.4
Elementor: by Elementor.com – 3.0.7
Essential Addons for Elementor: by WPDeveloper – 4.2.3 – Installed version not tested with active version of WooCommerce 4.5.1
Facebook for WooCommerce: by Facebook – 2.0.1 – Installed version not tested with active version of WooCommerce 4.5.1
Elementor - Header, Footer & Blocks: by Brainstorm Force
Nikhil Chavan – 1.5.3

InkXE Product Designer: by Riaxe – 10.0.1 – Installed version not tested with active version of WooCommerce 4.5.1
Jetpack by WordPress.com: by Automattic – 8.9
SVG Support: by Benbodhi – 2.3.18
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.29

WooCommerce Bulk Variations: by fancyproductdesigner.com – 1.1.1 – Installed version not tested with active version of WooCommerce 4.5.1
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.0.3 – Installed version not tested with active version of WooCommerce 4.5.1
WooCommerce Stripe Gateway: by WooCommerce – 4.5.2 – Installed version not tested with active version of WooCommerce 4.5.1
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.6.1
WooCommerce Services: by Automattic – 1.24.2 – Installed version not tested with active version of WooCommerce 4.5.1
WooCommerce: by Automattic – 4.5.1
NextGEN Gallery: by Imagely – 3.3.17

### Inactive Plugins (3) ###

Akismet Anti-Spam: by Automattic – 4.1.6
Hello Dolly: by Matt Mullenweg – 1.7.2
Mailchimp for WooCommerce: by Mailchimp – 2.4.5 – Installed version not tested with active version of WooCommerce 4.5.1

### Must Use Plugins (1) ###

Elementor Safe Mode: by Elementor.com – 1.0.0

### Settings ###

API Enabled: ✔
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Shop base: #104 - /shop/
Cart: #105 - /cart/
Checkout: #106 - /checkout/
My account: #107 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Astra Child
Version: 2.5.4.1598631082
Author URL: https://wpastra.com/about/
Child Theme: ✔
Parent Theme Name: Astra
Parent Theme Version: 2.5.4 – 2.5.5 is available
Parent Theme Author URL: https://wpastra.com/about/
WooCommerce Support: ✔

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 12
Oldest: 2020-08-28 18:27:30 +0000
Newest: 2020-09-11 14:35:48 +0000

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Joey – a11n
(@jricketts4)

5 years, 9 months ago
Hi @thedrelle – This kind of problem is usually caused by either a conflict with your theme or with another plugin.

The best way to determine this is to:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

– Joey
Thread Starter thedrelle
(@thedrelle)

5 years, 9 months ago

thanks, I will try that

Joey – a11n
(@jricketts4)

5 years, 9 months ago

No problem! Let us know how that goes. 😁

Thread Starter thedrelle
(@thedrelle)

5 years, 9 months ago

Turns out it’s related to a plugin called InkXE Product Designer, the fundamental tool I am using for this site. I am working with the developers to determine a solution.

Joey – a11n
(@jricketts4)

5 years, 9 months ago

Good to know @thedrelle, thanks for following up!

– Joey

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Shipping is not working’ is closed to new replies.