Critical Error – No Access to Host

  • clintau24

    (@clintau24)


    5 years, 8 months ago

    I was hired to work on a website that was long overdue for a remake. I went to update the existing plugins, and it crashed the site. I don’t know which plugin caused the issue.

    The previous managers of the website have all come and gone. The site was registered so long ago, I don’t know if anyone at the company now even had connection with who may have set it up. All that to say, I don’t have access to the host of the site to fix this issue.

    Any help? Please?!

    The page I need help with: [log in to see the link]

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  • Moderator t-p

    (@t-p)

    5 years, 8 months ago

    Error like this are logged.

    Please check the error logs on your server for a more specific error message, which may give a clue to why this is happening on your website/server. If you need help locating them, ask your hosting provider to help you with that.

    If you cannot find error logs or if you don’t find any helpful info in the error logs, enable debugging. See: https://wordpress.org/support/article/debugging-in-wordpress/

    Meanwhile you can also try:

    – manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.
    – If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

Viewing 1 replies (of 1 total)

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