Constant Contact Form Plugin Error

  • Resolved cdmjessica

    (@cdmjessica)


    5 years, 8 months ago

    We have two issues:

    The first is the extra space between the form Fields. I have tried disabling the Static CSS File Generation in our Divi theme but that has not helped. I need some suggestions on why the issue is occurring as well as what can be done to fix it.

    The second issue is the: Constant Contact Forms has experienced issues that may need addressed and functionality may be missing. I have pasted the current debug log below:

    
[2020-06-09 20:07:59] API.INFO: Submitted contact data ["Extra information",[{"email___3c59495a3edf2d27cd20fc1987544522":{"key":"email","val":"***@gmail.com"},"email":"***@gmail.com","first_name___185b795264e09a98fe0f4e47e70e8e90":{"key":"first_name","val":"Karen"},"last_name___7844763b59c9491b69645b716220aad7":{"key":"last_name","val":"Packard"},"ctct-instance":{"key":"ctct-instance","val":"1"},"list":"1243995469"}]] []
[2020-06-20 00:27:27] API.INFO: Submitted contact data ["Extra information",[{"email___3c59495a3edf2d27cd20fc1987544522":{"key":"email","val":"***@aol.com"},"email":"***@aol.com","first_name___185b795264e09a98fe0f4e47e70e8e90":{"key":"first_name","val":"Marcia"},"last_name___7844763b59c9491b69645b716220aad7":{"key":"last_name","val":"Stinson"},"ctct-instance":{"key":"ctct-instance","val":"1"},"list":"1243995469"}]] []
[2020-07-25 09:19:54] API.INFO: ConstantContact_API::get_account_info:144  - GuzzleHttp\Exception\ServerException - Server error response [url] https://api.constantcontact.com/v2/account/info?api_key=kawd2utg75a4aa7dgvvqzgjh [status code] 503 [reason phrase] Service Unavailable [] []
[2020-07-27 17:08:54] API.INFO: ConstantContact_API::get_account_info:144  - GuzzleHttp\Exception\ServerException - Server error response [url] https://api.constantcontact.com/v2/account/info?api_key=kawd2utg75a4aa7dgvvqzgjh [status code] 504 [reason phrase] GATEWAY_TIMEOUT [] []
[2020-07-27 17:08:57] API.INFO: ConstantContact_API::get_account_info:144  - GuzzleHttp\Exception\ServerException - Server error response [url] https://api.constantcontact.com/v2/account/info?api_key=kawd2utg75a4aa7dgvvqzgjh [status code] 503 [reason phrase] Service Unavailable [] []
[2020-07-27 17:09:03] API.INFO: ConstantContact_API::get_account_info:144  - GuzzleHttp\Exception\ServerException - Server error response [url] https://api.constantcontact.com/v2/account/info?api_key=kawd2utg75a4aa7dgvvqzgjh [status code] 503 [reason phrase] Service Unavailable [] []
[2020-07-27 17:09:03] API.INFO: ConstantContact_API::get_account_info:144  - GuzzleHttp\Exception\ServerException - Server error response [url] https://api.constantcontact.com/v2/account/info?api_key=kawd2utg75a4aa7dgvvqzgjh [status code] 503 [reason phrase] Service Unavailable [] []
[2020-07-27 17:09:24] API.INFO: ConstantContact_API::get_account_info:144  - GuzzleHttp\Exception\ServerException - Server error response [url] https://api.constantcontact.com/v2/account/info?api_key=kawd2utg75a4aa7dgvvqzgjh [status code] 503 [reason phrase] Service Unavailable [] []
[2020-07-27 17:09:28] API.INFO: ConstantContact_API::get_account_info:144  - GuzzleHttp\Exception\ServerException - Server error response [url] https://api.constantcontact.com/v2/account/info?api_key=kawd2utg75a4aa7dgvvqzgjh [status code] 503 [reason phrase] Service Unavailable [] []
[2020-07-27 17:11:15] API.INFO: ConstantContact_API::get_account_info:144  - GuzzleHttp\Exception\ServerException - Server error response [url] https://api.constantcontact.com/v2/account/info?api_key=kawd2utg75a4aa7dgvvqzgjh [status code] 504 [reason phrase] GATEWAY_TIMEOUT [] []
[2020-07-27 17:12:33] API.INFO: ConstantContact_API::get_account_info:144  - GuzzleHttp\Exception\ServerException - Server error response [url] https://api.constantcontact.com/v2/account/info?api_key=kawd2utg75a4aa7dgvvqzgjh [status code] 503 [reason phrase] Service Unavailable [] []
[2020-07-27 17:14:42] API.INFO: ConstantContact_API::get_account_info:144  - GuzzleHttp\Exception\ServerException - Server error response [url] https://api.constantcontact.com/v2/account/info?api_key=kawd2utg75a4aa7dgvvqzgjh [status code] 504 [reason phrase] GATEWAY_TIMEOUT [] []
[2020-07-27 17:15:27] API.INFO: ConstantContact_API::get_account_info:144  - GuzzleHttp\Exception\ServerException - Server error response [url] https://api.constantcontact.com/v2/account/info?api_key=kawd2utg75a4aa7dgvvqzgjh [status code] 503 [reason phrase] Service Unavailable [] []
[2020-07-27 17:26:31] API.INFO: ConstantContact_API::get_account_info:144  - GuzzleHttp\Exception\ServerException - Server error response [url] https://api.constantcontact.com/v2/account/info?api_key=kawd2utg75a4aa7dgvvqzgjh [status code] 503 [reason phrase] Service Unavailable [] []
[2020-07-27 17:26:31] API.INFO: ConstantContact_API::get_account_info:144  - GuzzleHttp\Exception\ServerException - Server error response [url] https://api.constantcontact.com/v2/account/info?api_key=kawd2utg75a4aa7dgvvqzgjh [status code] 503 [reason phrase] Service Unavailable [] []
[2020-07-27 17:26:31] API.INFO: ConstantContact_API::get_account_info:144  - GuzzleHttp\Exception\ServerException - Server error response [url] https://api.constantcontact.com/v2/account/info?api_key=kawd2utg75a4aa7dgvvqzgjh [status code] 503 [reason phrase] Service Unavailable [] []
[2020-07-27 17:26:31] API.INFO: ConstantContact_API::get_account_info:144  - GuzzleHttp\Exception\ServerException - Server error response [url] https://api.constantcontact.com/v2/account/info?api_key=kawd2utg75a4aa7dgvvqzgjh [status code] 503 [reason phrase] Service Unavailable [] []
[2020-07-27 17:32:21] API.INFO: ConstantContact_API::get_account_info:144  - GuzzleHttp\Exception\ServerException - Server error response [url] https://api.constantcontact.com/v2/account/info?api_key=kawd2utg75a4aa7dgvvqzgjh [status code] 503 [reason phrase] Service Unavailable [] []
[2020-07-27 17:32:42] API.INFO: ConstantContact_API::get_account_info:144  - GuzzleHttp\Exception\ServerException - Server error response [url] https://api.constantcontact.com/v2/account/info?api_key=kawd2utg75a4aa7dgvvqzgjh [status code] 503 [reason phrase] Service Unavailable [] []
[2020-07-27 17:33:31] API.INFO: ConstantContact_API::get_account_info:144  - GuzzleHttp\Exception\ServerException - Server error response [url] https://api.constantcontact.com/v2/account/info?api_key=kawd2utg75a4aa7dgvvqzgjh [status code] 503 [reason phrase] Service Unavailable [] []

    Please let me know if the issues are in the debug or if they are something else. Thank you for looking into these issues.

    • This topic was modified 5 years, 8 months ago by Yui.
    • This topic was modified 5 years, 8 months ago by Yui. Reason: please use CODE button for code formatting

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    5 years, 8 months ago

    Good day @cdmjessica

    For the first one, I know we have changes coming regarding part of the issue here, but we’re not quite ready for a release that should include those. Hopefully soon.

    In the meantime, adding the following to your Customizer “Additional CSS” section should help out.

    .ctct-form-wrapper .ctct-form-field {
    padding-bottom: 0;
}

    Some of the fields in ours that are presently receiving unnecessary paragraph markup are also getting a bottom padding.

    Regarding the log, it looks like it’s possible the account information requests were failing for a little while. Is the admin notice returning or has it stayed away since?

    Plugin Author Constant Contact

    (@constantcontact)

    5 years, 7 months ago

    The extra space part should be more officially resolved once upgraded to 1.9.0 as that release has fixes around hidden form fields.

Viewing 2 replies - 1 through 2 (of 2 total)

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