checkout issues

  • Resolved dimjim77

    (@dimjim77)


    5 years, 8 months ago

    so i have 2 problems

    1) in the checkout page it is shown the continue shopping button along with this products is added to the cart while this supposed to be shown in the cart page.

    2) every person that visit my checkout page is recorded as a sale in the performance area in the woocommerce (dashboard)
    while obviously when i go into the orders section it is not recorded as order (i havent even add payment yet.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    5 years, 8 months ago

    @dimjim77 For the first item, it sounds like you are referring to this button. Is that correct? If so, I’d recommend checking if it might be getting added by your theme. If you switch to the Storefront theme, is the button gone?

    2) every person that visit my checkout page is recorded as a sale in the performance area in the woocommerce (dashboard)

    Can you share a screenshot of how this looks like on your site? I’m not entirely sure of what section/report you are referring to.

    Thread Starter dimjim77

    (@dimjim77)

    5 years, 8 months ago

    @fhaps thank you for your reply. yes for this button i was refering.

    here the screenshot https://ibb.co/wdJZC5m
    i was talking about

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    5 years, 6 months ago

    Hi @dimjim77. For #2, you can customize what order statuses are taken into account for Analytics as explained here. That will also affect the summary shown in your dashboard.

    For issue 1, I can no longer see it on checkout on your site, so it looks like you’ve resolved it:

    You may have already solved the issue. If there is no update on this thread within the next week, we will go ahead and resolve the thread. In that case, please feel free to start a new thread if you have additional questions.

    Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    5 years, 6 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘checkout issues’ is closed to new replies.