• All the links on my website neildunlop.net are broken. I contacted Bluehost and they told me said “It looks like your plugin or theme is broken and that have caused the issue”. I’m trying to find out how I get support to fix this issue. When you click on google searches for links to the articles they link to an error 404 page not found and when I log in to WordPress it looks like I’ve never created a page. I need help to restore my site. Any suggestions? Thanks!

    The page I need help with: [log in to see the link]

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  • It looks as though you have no content on the site which it seems you created in April.

    The first step to find out what has happened, I would suggest, is to “unplug” your plugins. See what the site looks like when you go to it (at present it is the standard two pages of an initial installation).

    A thought just struck me. Have you published anything? There is a two step process. You may have a number of draft pages which will not show up on the public site.

    The second step (if there truly is no content) is to find any backup files of your site and then install WP again. In the new installation, import a backup of your site. You might be able to recover some of your work.

    Sorry I cannot be of more help.

    Thread Starter catherinedunlop

    (@catherinedunlop)

    Thank you so much for your response. We created the site back in 2014. We have not posted any new blogs to the site since in at least four years. I went back to the site because we were ready to start adding to the site again and this is when I noticed all the links were broken. All the blog articles come up in a Google search but the pages are broken. We are not tech savvy so do not have a “back up site”. I assumed that was all handled on Bluehost. I logged into WordPress in April to see if I could figure out what happened to the broken links and that’s when I noticed all the pages were missing. How can content just disappear from a working site? Seems odd to me that it would just disappear, but content shows up in a Google search. Did WordPress update something that created this to happen and how can WordPress help me recover the broken links?

    I would ask Bluehost for a backup previous to your April login. They should be able to help you.

    When did the site go down? That is the real question. All I can say is you need to work with Bluehost to recover it all.

    There are other questions about your workflow. How do you create the material? That may help you reconstruct the site. Sometimes searches put you in touch with a cached page, you might be able to capture those pages to reconstruct the site.

    Just a few thoughts. I hope they might help.

Viewing 3 replies - 1 through 3 (of 3 total)

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