Failed to retrieve original image

  • Resolved woavel

    (@woavel)


    5 years, 8 months ago

    Please help me with these issues, I’m new to LSCache, I noticed that my images are not being optimized automatically. When I reached the Quic.cloud dashboard, I had about 4500 error notifications of these errors:

    1. Failed to notify WP to pick up optimized images
    Unable to notify WordPress to pick up images. Check QUIC.cloud IPs are whitelisted at the firewall.

    2. Failed to retrieve original image
    Image md5sum does not match has changed since the original optimization request on node md5sum does not match.

    Please guide me to resolve these.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter woavel

    (@woavel)

    5 years, 8 months ago

    Report number: TNTSKCHZ

    Report date: 09/04/2020 17:20:14

    Plugin Support qtwrk

    (@qtwrk)

    5 years, 8 months ago

    Hi,

    Could you please re-send a report again like you did before ?

    and also please please click “clean up unfinished data” and re-send again.

    Best regards,

    Thread Starter woavel

    (@woavel)

    5 years, 8 months ago

    Report number: TPJWJZYG

    Report date: 09/05/2020 11:15:35

    Thread Starter woavel

    (@woavel)

    5 years, 8 months ago

    update

    after you advised me to clean up unfinished data, i did so and all the images were optimized and pulled automatically

    however now a critical css cron job has been waiting in the queue for almost 1 day and not progressing ahead

    Please help me figure out the issue with my setup. I’m not sure why quic.cloud is not able to communicate with server. I’ve whitelisted them all.

    Thread Starter woavel

    (@woavel)

    5 years, 8 months ago

    My problem with image optimization was that, the images do get optimized and pulled but only partially

    like if the requested image optimization count is 200, only 40 would get optimized and pulled and rest would get stuck up in unfinished data for days together.

    If you notice in my report, i have only 519 images to be optimized but my fast queue usage count has reached 4091. Thats because the auto cron was on and the request just kept stacked up in unfinished data.

    Plugin Support qtwrk

    (@qtwrk)

    5 years, 8 months ago

    Hi,

    for both of your issues, please create a ticket here , we will investigate it further.

    Best regards,

    Thread Starter woavel

    (@woavel)

    5 years, 8 months ago

    Ticket Created #836794

Viewing 7 replies - 1 through 7 (of 7 total)

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