Thumbnails only partially generated

  • Resolved evymus

    (@evymus)


    5 years, 9 months ago

    Hello,

    When uploading images to a gallery (NextGEN Gallery), the thumbnails are not generated correctly. Mostly the first couple ones are there, one partially, and lots of them are not generated at all.

    It is not possible to open the images if the thumbnail is not generated.

    I tried troubleshooting: I updated the whole page and all the plugins. I deleted the image cache and also deleted and reinstalled the plugin itself.

    The problem first occured when I installed the Wordfence plugin. However I deleted that plugin and all connected files now and the thumbnails are still not generated correctly.

    How can I fix that problem?

    Thanks,
    Evelyne

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • gabyimagely

    (@gabyimagely)

    5 years, 9 months ago

    Hi @evymus,

    Sometimes these problems are visible whenever the images couldn’t upload properly at some point, either for something that failed in the server or with the plugin.

    First, I would like you to check our requirements and see that everything is in place.
    Confirm with your hosting provider that your installation meets these requirements: https://www.imagely.com/docs/requirements/

    One that you validate that everything is ok, you can try to upload a new gallery as a test and re-insert, check if the thumbnails work as expected.

    To avoid problems with the server (memory issues that might have caused an interruption of communication), you can easily resize your photos before uploading no larger than 1920×1280 (It’s important that you export your images from your photo editing software with the sRGB color profile).

    More information here: Image Sizes and Resolutions
    https://www.imagely.com/docs/image-sizes-and-resolutions/

    Note: Not sure if WordFence creates some rules in your .htaccess file, it’s wise to check it, just in case.

    Please, keep us posted; we are happy to help!

    Thread Starter evymus

    (@evymus)

    5 years, 9 months ago

    My problem is solved now, thank you so much! I didn’t have enough storage with my host.

Viewing 2 replies - 1 through 2 (of 2 total)

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