Hey @lowiscoetzee!
Thanks for getting in touch about the pixel integration with the plugin.
> No orders or values are being tracked
Could you let me know which event you are referring to here? It sounds like you may be looking for completed purchases, and the order values during this event, though I’d like to make sure I’m looking at the correct data to provide the best advice.
> Products appear to be collected as collections, with a suffix starting with an underscore added to each product code
Our plugin currently doesn’t have the ability to create Facebook collections, as the Facebook API we use to connect and manage your products does not allow it. So it’s certainly strange this is what you’re seeing at the moment!
Could you share a screenshot of where you are seeing these collections, and maybe share an example of a product that contains the product code format you were not expecting?
Cheers!
Simon.
Hey @lowiscoetzee,
It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.
Thanks,
Simon.
