• Resolved needmystyle

    (@needmystyle)


    Receiving the following message even though the latest woocommerce is installed (4.4.1)

    “WooCommerce Product SKU Generator is inactive. This plugin requires WooCommerce 3.0.9 or newer. Please update WooCommerce or run the WooCommerce database upgrade.”

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hey @needmystyle!

    Thanks so much for reaching out to us, I appreciate it. πŸ™‚

    Would you please be able to paste your system status so I can get a better idea of what might be going on? You can grab it by going to:

    WooCommerce > StatusΒ and clicking onΒ Get system report.

    Thank you very much!

    Julie πŸ™‚
    SkyVerge

    Thread Starter needmystyle

    (@needmystyle)

    Hello Julie ,

    it seemed that it was a plugin conflict which has now been resolved but never the less here is the status report.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://needmystyle.com
    Site address (URL): https://needmystyle.com
    WC Version: 4.4.1
    REST API Version: βœ” 1.0.15
    WC Blocks Version: βœ” 3.1.0
    Action Scheduler Version: βœ” 3.1.6
    WC Admin Version: βœ” 1.4.0
    Log Directory Writable: βœ”
    WP Version: 5.5
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: βœ”
    Language: en_US
    External object cache: βœ”
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.3.21
    PHP Post Max Size: 64 MB
    PHP Time Limit: 100
    PHP Max Input Vars: 1000
    cURL Version: 7.62.0
    OpenSSL/1.0.2k
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.2.32-MariaDB-cll-lve
    Max Upload Size: 64 MB
    Default Timezone is UTC: βœ”
    fsockopen/cURL: βœ”
    SoapClient: βœ”
    DOMDocument: βœ”
    GZip: βœ”
    Multibyte String: βœ”
    Remote Post: βœ”
    Remote Get: βœ”
    
    ### Database ###
    
    WC Database Version: 4.4.0
    WC Database Prefix: wp_
    Total Database Size: 270.46MB
    Database Data Size: 201.94MB
    Database Index Size: 68.52MB
    wp_woocommerce_sessions: Data: 1.89MB + Index: 0.06MB + Engine MyISAM
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_order_items: Data: 1.41MB + Index: 0.71MB + Engine MyISAM
    wp_woocommerce_order_itemmeta: Data: 10.06MB + Index: 6.77MB + Engine MyISAM
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ahc_daily_visitors_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ahc_online_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_actions: Data: 8.52MB + Index: 8.41MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 5.52MB + Index: 3.03MB + Engine InnoDB
    wp_aepc_custom_audiences: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_aepc_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_cleantalk_ac_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_cleantalk_sessions: Data: 2.05MB + Index: 0.00MB + Engine InnoDB
    wp_cleantalk_sfw: Data: 1.52MB + Index: 1.52MB + Engine InnoDB
    wp_cleantalk_sfw_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_cleantalk_spamscan_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_commentmeta: Data: 0.06MB + Index: 0.05MB + Engine MyISAM
    wp_comments: Data: 7.43MB + Index: 2.79MB + Engine MyISAM
    wp_failed_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_litespeed_cssjs: Data: 17.55MB + Index: 0.25MB + Engine InnoDB
    wp_litespeed_img_optm: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_options: Data: 32.24MB + Index: 1.47MB + Engine MyISAM
    wp_postmeta: Data: 67.44MB + Index: 21.08MB + Engine MyISAM
    wp_posts: Data: 5.57MB + Index: 2.29MB + Engine MyISAM
    wp_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_shipment_batch_process: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_shortpixel_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_shortpixel_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_siq_sync: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_terms: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
    wp_term_relationships: Data: 0.34MB + Index: 0.72MB + Engine MyISAM
    wp_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_usermeta: Data: 18.44MB + Index: 7.23MB + Engine MyISAM
    wp_users: Data: 1.01MB + Index: 0.95MB + Engine MyISAM
    wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_customer_lookup: Data: 0.56MB + Index: 0.47MB + Engine MyISAM
    wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_coupon_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_wc_order_product_lookup: Data: 1.05MB + Index: 0.80MB + Engine MyISAM
    wp_wc_order_stats: Data: 0.35MB + Index: 0.22MB + Engine MyISAM
    wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_product_meta_lookup: Data: 0.55MB + Index: 0.69MB + Engine MyISAM
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woof_query_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woo_shippment_provider: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yith_wcwl: Data: 5.52MB + Index: 1.52MB + Engine InnoDB
    wp_yith_wcwl_lists: Data: 0.25MB + Index: 0.17MB + Engine InnoDB
    wp_yoast_indexable: Data: 11.52MB + Index: 6.48MB + Engine InnoDB
    wp_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
    wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_primary_term: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_seo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_yoast_seo_meta: Data: 0.49MB + Index: 0.43MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    afterpay_quote: 93
    attachment: 10356
    custom_css: 5
    customize_changeset: 20
    cwginstocknotifier: 5334
    GOTMLS_quarantine: 1
    home_slider: 1
    jetpack_migration: 2
    jp_sitemap: 1
    jp_sitemap_master: 1
    mts_notification_bar: 1
    nav_menu_item: 12
    nectar_slider: 1
    nivoslider: 1
    oembed_cache: 2
    page: 12
    pf_contact: 1
    popup: 1
    popup_theme: 6
    post: 2
    product: 1095
    product_variation: 5275
    revision: 62
    shop_coupon: 27
    shop_order: 5432
    shop_order_refund: 138
    slide: 1
    spucpt: 1
    themefusion_elastic: 1
    wcct_countdown: 3
    woo_discount: 1
    wpcf7_contact_form: 1
    ywtm_tab: 1
    
    ### Security ###
    
    Secure connection (HTTPS): βœ”
    Hide errors from visitors: βœ”
    
    ### Active Plugins (24) ###
    
    Afterpay Gateway for WooCommerce: by Afterpay – 2.1.6 – Installed version not tested with active version of WooCommerce 4.4.1
    Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 1.9.9 – Installed version not tested with active version of WooCommerce 4.4.1
    Anti-Spam by CleanTalk: by Π‘leanTalk  – 5.144
    Code Snippets: by Code Snippets Pro – 2.14.0
    Contact Form 7: by Takayuki Miyoshi – 5.2.1
    Easyship: by Easyship – 0.8.2
    Enable jQuery Migrate Helper: by The WordPress Team – 1.0.1
    Gutenberg: by Gutenberg Team – 8.8.0
    WPBakery Page Builder: by Michael M - WPBakery.com – 6.2.0
    LiteSpeed Cache: by LiteSpeed Technologies – 3.3.1
    Pixel Caffeine: by AdEspresso – 2.1.3 – Installed version not tested with active version of WooCommerce 4.4.1
    Shopkeeper Extender: by GetBowtied – 1.6.5
    ShortPixel Image Optimizer: by ShortPixel – 4.20.1
    Advanced Shipment Tracking for WooCommerce: by zorem – 3.0.9 – Installed version not tested with active version of WooCommerce 4.4.1
    Woo Custom Fee: by WooExtend – 1.7 – Installed version not tested with active version of WooCommerce 4.4.1
    Braintree For WooCommerce: by Payment Plugins
    support@paymentplugins.com – 3.2.5
    
    Woocommerce Table Rate Shipping: by JEM Plugins – 2.0.9 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce PDF Invoices: by Bas Elbers – 3.1.1 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce Product SKU Generator: by SkyVerge – 2.4.5 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce: by Automattic – 4.4.1
    Yoast SEO: by Team Yoast – 14.8.1
    WP Mail SMTP: by WPForms – 2.3.1
    YITH WooCommerce Tab Manager: by YITH – 1.2.23
    YITH WooCommerce Wishlist: by YITH – 3.0.13
    
    ### Inactive Plugins (37) ###
    
    Ajax add to cart for WooCommerce: by QuadLayers – 1.1.4 – Installed version not tested with active version of WooCommerce 4.4.1
    Classic Editor: by WordPress Contributors – 1.6
    DoLogin Security: by WPDO – 2.9 – Installed version not tested with active version of WooCommerce 4.4.1
    Envato Market: by Envato – 2.0.4
    Facebook for WooCommerce: by Facebook – 2.0.1 – Installed version not tested with active version of WooCommerce 4.4.1
    Finale Lite - Sales Countdown Timer & Discount for WooCommerce: by XLPlugins – 2.12.0 – Installed version not tested with active version of WooCommerce 4.4.1
    Heartbeat Control by WP Rocket: by WP Rocket – 2.0
    Insert Headers and Footers: by WPBeginner – 1.4.6
    Klarna Order Management for WooCommerce: by klarna
    krokedil – 1.5.4 – Installed version not tested with active version of WooCommerce 4.4.1
    
    Klarna Payments for WooCommerce: by krokedil
    klarna
    automattic – 2.1.1 – Installed version not tested with active version of WooCommerce 4.4.1
    
    Lazy Load - Optimize Images: by WP Rocket – 2.3.4
    Meks Quick Plugin Disabler: by Meks – 1.0
    One Click Demo Import: by ProteusThemes – 2.6.1
    Plugins Garbage Collector (Database Cleanup): by Vladimir Garagulya – 0.12
    Product Blocks for WooCommerce: by GetBowtied – 1.4.2
    Query Monitor: by John Blackbourn – 3.6.4
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.3
    SearchIQ: by searchiq – 3.5
    Shopkeeper Deprecated Features: by GetBowtied – 1.1.3
    String Locator: by Clorith – 2.4.1
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.26
    
    Wish List for WooCommerce: by Thanks to IT – 1.6.8 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce Admin: by WooCommerce – 1.4.0 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce Blocks: by Automattic – 3.2
    WooCommerce Braintree Payment Gateway: by wp.insider – 1.9.4 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce Helper: by WooCommerce – 1.7.2 – Installed version not tested with active version of WooCommerce 4.4.1 – Network enabled
    WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.6.0
    WooCommerce QuadPay Gateway: by QuadPay – 1.3.4 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce Services: by Automattic – 1.24.1 – Installed version not tested with active version of WooCommerce 4.4.1
    WOOCS - WooCommerce Currency Switcher: by realmag777 – 2.3.1 – Installed version not tested with active version of WooCommerce 4.4.1
    WOOF - WooCommerce Products Filter: by realmag777 – 2.2.4 – Installed version not tested with active version of WooCommerce 4.4.1
    Woo Out Of Stock Products: by Andrew Gunn – 2.3 – Installed version not tested with active version of WooCommerce 4.4.1
    WP Fastest Cache: by Emre Vona – 0.9.0.9
    WP Fastest Cache Premium: by Emre Vona – 1.5.8
    WP Notification Bars: by MyThemeShop – 1.0.5
    WP SlimStat - IP Address Fix: by WP Slimstat – 1.7.2
    Yoast Test Helper: by Team Yoast – 1.8
    
    ### Dropin Plugins (2) ###
    
    advanced-cache.php: advanced-cache.php
    object-cache.php: object-cache.php
    
    ### Settings ###
    
    API Enabled: βœ”
    Force SSL: βœ”
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: βœ”
    
    ### WC Pages ###
    
    Shop base: #3814 - /shop/
    Cart: #4286 - /cart/
    Checkout: #4287 - /checkout/
    My account: #4288 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Shopkeeper Child
    Version: 1.0
    Author URL: http:%20//www.getbowtied.com/
    Child Theme: βœ”
    Parent Theme Name: Shopkeeper
    Parent Theme Version: 2.9.32
    Parent Theme Author URL: https://www.getbowtied.com/
    WooCommerce Support: βœ”
    
    ### Templates ###
    
    Overrides: shopkeeper/woocommerce/archive-product.php
    shopkeeper/woocommerce/checkout/form-coupon.php
    shopkeeper/woocommerce/checkout/form-login.php
    shopkeeper/woocommerce/content-product.php
    shopkeeper/woocommerce/content-single-product.php
    shopkeeper/woocommerce/global/quantity-input.php
    shopkeeper/woocommerce/global/sidebar.php
    shopkeeper/woocommerce/global/wrapper-end.php
    shopkeeper/woocommerce/global/wrapper-start.php
    shopkeeper/woocommerce/myaccount/form-login.php
    shopkeeper/woocommerce/single-product/add-to-cart/simple.php
    shopkeeper/woocommerce/single-product/product-image.php
    shopkeeper/woocommerce/single-product/product-thumbnails.php
    shopkeeper/woocommerce/single-product/tabs/tabs.php
    shopkeeper/woocommerce/single-product.php
    
    ### Action Scheduler ###
    
    Canceled: 6
    Oldest: 2020-08-02 22:36:34 -0500
    Newest: 2020-08-22 08:11:04 -0500
    
    Complete: 20,238
    Oldest: 2020-07-25 22:13:15 -0500
    Newest: 2020-08-25 05:48:39 -0500
    
    Failed: 1,753
    Oldest: 2019-10-12 17:11:08 -0500
    Newest: 2020-05-28 11:12:58 -0500
    
    Pending: 1
    Oldest: 2020-08-25 06:03:39 -0500
    Newest: 2020-08-25 06:03:39 -0500
    
    

    Hey @needmystyle!

    Thanks so much for that. So pleased that you were able to figure out it was a plugin conflict. I’d love to know which plugin was causing the issue, if you don’t mind. Would you please be able to share that with me?

    Thank you!

    Julie πŸ™‚
    SkyVerge

    Thread Starter needmystyle

    (@needmystyle)

    We were wrong that it was not a conflicting plugin. Apparently, it was updating the database manually that fixed it. Now on woocommerce 4.5.2 it is not working.

    • This reply was modified 5 years, 6 months ago by needmystyle.

    Hey @needmystyle!

    Sorry to hear the plugin has stopped working again after updating. Did you update or add any other plugins since the original report?

    Would it be possible to get a more recent, updated system status to review?

    Cheers,
    Ian

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Getting update error’ is closed to new replies.