Plugin is breaking wordpress customizer live preview.

  • Resolved joshuagawne

    (@joshuagawne)


    5 years, 7 months ago

    Hello,

    Recently updated to version Version 2.1.6 of the plugin (as well as wordpress 5.5, and woocommerce 4.4) and after this update using the wordpress customizer no longer shows live previews where the square plugin loads, such as the checkout page. If I disable the square plugin the wordpress customizer previews load fine.

    Any help would be greatly appreciated. Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Aashik P – a11n

    (@aashik)

    5 years, 7 months ago

    Hi there!

    For further troubleshooting, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    I’m asking because I can use the normal theme customizer view on my own test site:

    storefront
    Link to image: https://d.pr/i/onwP9e

    As well as the live preview:

    twenty
    Link to image: https://d.pr/i/pL0HPs

    Thread Starter joshuagawne

    (@joshuagawne)

    5 years, 7 months ago

    Hello Aashik,

    Here is a copy of my system report:

    `
    ### WordPress Environment ###

    WordPress address (URL): https://estrellasoap.com
    Site address (URL): https://estrellasoap.com
    WC Version: 4.4.1
    REST API Version: ✔ 1.0.15
    WC Blocks Version: ✔ 3.1.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.4.0
    Log Directory Writable: ✔
    WP Version: 5.5
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.2.33
    PHP Post Max Size: 1 GB
    PHP Time Limit: 1500
    PHP Max Input Vars: 2000
    cURL Version: 7.62.0
    OpenSSL/1.0.2k

    SUHOSIN Installed: –
    MySQL Version: 10.3.23-MariaDB-log-cll-lve
    Max Upload Size: 1 GB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 4.4.1
    WC Database Prefix: wpmu_
    Total Database Size: 78.60MB
    Database Data Size: 61.50MB
    Database Index Size: 17.10MB
    wpmu_woocommerce_sessions: Data: 4.02MB + Index: 0.06MB + Engine InnoDB
    wpmu_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpmu_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpmu_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpmu_woocommerce_order_items: Data: 0.30MB + Index: 0.11MB + Engine InnoDB
    wpmu_woocommerce_order_itemmeta: Data: 2.52MB + Index: 3.03MB + Engine InnoDB
    wpmu_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpmu_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpmu_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmu_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpmu_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmu_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpmu_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpmu_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpmu_actionscheduler_actions: Data: 9.02MB + Index: 2.19MB + Engine InnoDB
    wpmu_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpmu_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpmu_actionscheduler_logs: Data: 2.52MB + Index: 3.03MB + Engine InnoDB
    wpmu_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpmu_comments: Data: 1.52MB + Index: 0.55MB + Engine InnoDB
    wpmu_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmu_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpmu_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmu_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmu_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmu_options: Data: 3.47MB + Index: 0.17MB + Engine InnoDB
    wpmu_postmeta: Data: 4.52MB + Index: 6.03MB + Engine InnoDB
    wpmu_posts: Data: 1.52MB + Index: 0.31MB + Engine InnoDB
    wpmu_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmu_sbi_instagram_feeds_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpmu_sbi_instagram_posts: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
    wpmu_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmu_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpmu_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpmu_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpmu_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpmu_usermeta: Data: 1.52MB + Index: 0.61MB + Engine InnoDB
    wpmu_users: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    wpmu_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmu_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmu_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpmu_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmu_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpmu_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpmu_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpmu_wc_order_product_lookup: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
    wpmu_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpmu_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpmu_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
    wpmu_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpmu_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpmu_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpmu_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmu_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmu_wpml_mails: Data: 29.52MB + Index: 0.00MB + Engine InnoDB
    wpmu_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpmu_yith_wcwl_lists: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

    ### Post Type Counts ###

    attachment: 261
    customize_changeset: 16
    custom_css: 1
    gift_card: 8
    jetpack_migration: 2
    jp_img_sitemap: 2
    jp_sitemap: 2
    jp_sitemap_master: 2
    nav_menu_item: 4
    page: 10
    post: 2
    product: 126
    product_variation: 58
    revision: 202
    shop_coupon: 11
    shop_order: 775
    shop_order_refund: 4
    woo_discount: 1
    wpcf7_contact_form: 1
    yith-wcbm-badge: 1
    ywdpd_discount: 1

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (31) ###

    Akismet Anti-Spam: by Automattic – 4.1.6
    Classic Editor: by WordPress Contributors – 1.6
    Code Snippets: by Code Snippets Pro – 2.14.0
    Complete Open Graph: by Alex MacArthur – 3.4.5
    Contact Form 7: by Takayuki Miyoshi – 5.2.1
    Easy Smooth Scroll Links: by WebFactory Ltd – 2.2
    Elegant Themes Icons for WordPress: by Mayur Somani
    threeroutes media – 1.3

    Envato Market: by Envato – 2.0.4
    Facebook for WooCommerce: by Facebook – 2.0.1 – Installed version not tested with active version of WooCommerce 4.4.1
    Instagram Feed Pro Developer: by Smash Balloon – 5.6
    Jetpack by WordPress.com: by Automattic – 8.8.2
    WPBakery Page Builder: by Michael M – WPBakery.com – 5.7
    Mailchimp for WooCommerce: by Mailchimp – 2.4.5
    Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by WebToffee – 1.6.6 – Installed version not tested with active version of WooCommerce 4.4.1
    Really Simple SSL: by Really Simple Plugins – 3.3.5
    Shopkeeper Extender: by GetBowtied – 1.6.5
    Shopkeeper Typekit Fonts: by GetBowtied – 1.3
    Subscriber Discounts for WooCommerce: by Scott DeLuzio – 1.4.0
    Update Theme and Plugins from Zip File: by Jeff Sherk – 2.0.0
    Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.5
    WooCommerce Extended Coupon Features FREE: by Soft79 – 3.2.1
    Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 4.5.5 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce Free Gift Coupons: by Kathy Darling – 2.2.1 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce Multiple Free Gift: by lilmonkee – 1.2.3 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce Services: by Automattic – 1.24.1 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce Square: by WooCommerce – 2.1.6 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce: by Automattic – 4.4.1
    WP Mail Logging: by MailPoet – 1.9.6
    WP Mail SMTP: by WPForms – 2.3.1
    YITH WooCommerce Gift Cards Premium: by YITH – 3.1.7 – Installed version not tested with active version of WooCommerce 4.4.1
    YITH WooCommerce Wishlist: by YITH – 3.0.13

    ### Inactive Plugins (12) ###

    All-in-One WP Migration: by ServMask – 7.26
    Better Search Replace: by Delicious Brains – 1.3.3
    Braintree for WooCommerce Payment Gateway: by WooCommerce – 2.4.0 – Installed version not tested with active version of WooCommerce 4.4.1
    Hello Dolly: by Matt Mullenweg – 1.7.2
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.3
    WooCommerce Dynamic Pricing: by Lucas Stark – 3.1.13 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.0.3 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.6.0
    Woo Discount Rules: by Flycart Technologies LLP – 2.1.2 – Installed version not tested with active version of WooCommerce 4.4.1
    YITH WooCommerce Badge Management Premium: by YITH – 1.3.26 – Installed version not tested with active version of WooCommerce 4.4.1
    YITH WooCommerce Bulk Product Editing Premium: by YITH – 1.2.20 – Installed version not tested with active version of WooCommerce 4.4.1
    YITH WooCommerce Dynamic Pricing and Discounts Premium: by YITH – 1.5.7 – Installed version not tested with active version of WooCommerce 4.4.1

    ### Settings ###

    API Enabled: ✔
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    gift-card (gift-card)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #7 – /shop/
    Cart: #8 – /cart/
    Checkout: #9 – /checkout/
    My account: #10 – /my-account/
    Terms and conditions: ❌ Page not set

    ### Theme ###

    Name: Shopkeeper
    Version: 2.9.32
    Author URL: https://www.getbowtied.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: shopkeeper/woocommerce/archive-product.php
    shopkeeper/woocommerce/checkout/form-coupon.php
    shopkeeper/woocommerce/checkout/form-login.php
    shopkeeper/woocommerce/content-product.php
    shopkeeper/woocommerce/content-single-product.php
    shopkeeper/woocommerce/global/quantity-input.php
    shopkeeper/woocommerce/global/sidebar.php
    shopkeeper/woocommerce/global/wrapper-end.php
    shopkeeper/woocommerce/global/wrapper-start.php
    shopkeeper/woocommerce/myaccount/form-login.php
    shopkeeper/woocommerce/single-product/add-to-cart/simple.php
    shopkeeper/woocommerce/single-product/product-image.php
    shopkeeper/woocommerce/single-product/product-thumbnails.php
    shopkeeper/woocommerce/single-product/tabs/tabs.php
    shopkeeper/woocommerce/single-product.php

    ### Square ###

    Environment: Production
    Tokenization Enabled: ✔
    Debug Mode: Off

    ### Action Scheduler ###

    Complete: 9,008
    Oldest: 2020-08-25 21:17:05 +0000
    Newest: 2020-08-25 21:16:57 +0000

    Failed: 1
    Oldest: 2020-04-26 15:19:17 +0000
    Newest: 2020-04-26 15:19:17 +0000

    Pending: 3
    Oldest: 2020-08-25 21:31:57 +0000
    Newest: 2020-08-27 03:27:28 +0000

    Elvira K.

    (@treibalen)

    5 years, 7 months ago

    Hi there @joshuagawne,

    Thank you for coming back to us with your System Status!

    Similar to @aashik, I couldn’t replicate the same issue with Square 2.1.6, WooCommerce 4.4.1 and WordPress 5.5 on my test site:

    https://d.pr/i/3JD1aX
    Link to image: https://d.pr/i/3JD1aX

    Could you please open your checkout page within Customizer and open your Chrome Dev Tools on the Console tab? Do you see any errors there? Here is how you can do it: https://developers.google.com/web/tools/chrome-devtools/open

    Here’s what I see, but all these errors were already reported to our devs and they shouldn’t actually break anything on your page:


    Link to image: https://d.pr/i/ZaGBpP

    Please share a screenshot of what you see if you have any doubts. I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL in your reply.

    Looking forward to hearing back from you!

    Elvira K.

    (@treibalen)

    5 years, 7 months ago

    Hi there @joshuagawne,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Enjoy the rest of your week and stay safe!

Viewing 4 replies - 1 through 4 (of 4 total)

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