WooCommerce Services Plugin Not Loading

  • Resolved amandaw0z

    (@amandaw0z)


    5 years, 8 months ago

    I’ve been using the WooCommerce Services plugin for shipping labels for a while without incident.

    Suddenly, however, I am getting a message that says: Section not loading? Visit the status page for troubleshooting steps. This message appears on an individual order in WooCommerce where the shipping label would typically appear. When I visit the WooCommerce Services Status page (WooCommerce > Status > WooCommerce Services) for troubleshooting steps, I just get the same message.

    The WooCommerce System Status page says: Installed version not tested with active version of WooCommerce 4.3.3. But I rolled back our version of WooCommerce and WooCommerce Services still doesn’t work.

    I’m not sure what to do next.

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  • Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    5 years, 8 months ago

    I haven’t been able to reproduce this behavior on a site of my own, which leads me to believe you might be experiencing a conflict. To check for that, you’ll want to temporarily switch your theme to Storefront. Then, disable all plugins on the site except for WooCommerce, and test for the issue.

    If the issue is gone, you’ll then have to re-enable features one by one, while testing for the issue; until you find out which one is causing this behavior.

    We recommend that these steps are taken on a staging site, which is a clone of your live site that you can modify without risking making any permanent damage to your live site. You can create it using a plugin like WP-Staging.

    Having said that, this is the support forum for the core WooCommerce plugin. If the above doesn’t work, please post a comment in the WooCommerce Services forum or contact the WooCommerce.com support team at https://woocommerce.com/contact-us/

Viewing 1 replies (of 1 total)

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