Plugin Support
WFAdam
(@wfadam)
Hello @winterstreet and thanks for reaching out to us!
This looks like the WAF is being pointed to the wrong location. It’s possible that the code in “.user.ini”, “.htaccess”, and/or “php.ini” related to the firewall optimization still mentions the previous path for the other site.
https://www.wordfence.com/help/advanced/remove-or-reset/#migrate-with-wordfence is a good reference as well for moving a site over and activating the WAF.
Let me know if this helps!
Thanks!
Of those the only one I see on the server is a .htaccess file, and there isn’t a path specified in there. Is it possible the setup is different since it’s on WP Engine? Thanks for the assistance.
Plugin Support
WFAdam
(@wfadam)
Hello again @winterstreet
Check your “WFWAF_LOG_PATH“ variable in wordfence-waf.php, is it set to anything?
Could you go to the Tools > Diagnostics page and make sure that all checks in the Filesystem and Wordfence Config sections read OK?
Can you see a wflogs directory being created under /wp-content and populated with several .php files?
If it exists can you confirm the owner of the /wp-content/wflogs directory is the same as the user the web server runs as?
In case it hasn’t been created please make sure that the wp-content/ directory is writable by the webserver, at least during the setup process; you can make wp-content/ unwritable as long as wp-content/wflogs/ has been created and remains writable by the webserver user.
Let me know if this helps!
Thanks!
Where would I look for wordfence-waf.php?
For Diagnostics I see in red:
PHP Environment PHP version, important PHP extensions.
Process Owner – Unavailable
Connectivity Ability to connect to the Wordfence servers and your own site.
wp_remote_post() test back to this server failed! Response was: 401 Unauthorized
This additional info may help you diagnose the issue. The response headers we received were:
I see /wpcontent/wflogs but I don’t see any logs in there.
But I think the issue is just that wrong path, I just don’t know where it’s coming from.
Plugin Support
WFAdam
(@wfadam)
@winterstreet
For the 401 issues, you will have to check with WP Engine to make sure Wordfence isn’t being blocked. On WP Engine you wont be able to read or write to the wflogs. That is why we require MySQLi Storeage Engine on WP Engine.
https://www.wordfence.com/help/firewall/mysqli-storage-engine/
Can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.
We will review the diagnostic to see what is going on exactly.
Thanks in advance!
Plugin Support
WFAdam
(@wfadam)
Hello @winterstreet
Did you mean you sent the diagnostic? I am not able to locate it. Could you try again?
Thanks!
Now when I try and update Woocommerce the update times out. I think because the site is looking for files it can’t reach. Also with Wordfence deactivated.
[Fri Aug 21 18:56:15.799189 2020] [php7:notice] [pid 6723] [client 24.10.9.54:16070] Unable to open /nas/content/live/jjusadev/wp-content/wflogs/config-synced.php for reading and writing., referer: https://jeepadventureacademy.com/wp-admin/plugins.php?plugin_status=all&paged=1&s
[Fri Aug 21 18:56:15.800280 2020] [php7:notice] [pid 6723] [client 24.10.9.54:16070] Unable to open /nas/content/live/jjusadev/wp-content/wflogs/ips.php for reading and writing., referer: https://jeepadventureacademy.com/wp-admin/plugins.php?plugin_status=all&paged=1&s
[Fri Aug 21 18:57:08.380676 2020] [php7:notice] [pid 20530] [client 54.245.11.44:17284] Unable to open /nas/content/live/jjusadev/wp-content/wflogs/config-synced.php for reading and writing.
Not sure how I overlooked wordfence-waf.php in the root directory, I guess I didn’t look close enough. But that was it. Thanks for your help.
