paypal problem

Resolved bronzebomber
(@antoinechahine)

5 years, 8 months ago

hi, i installed this paypal wocommerce plugin and its not working on the checkout page it only pops up a window that says cant see the secure paypal browser..etcc.. and it doesnt take you to the paypal checkout, the paypal button works on the cart page but not on checkout which is why i put the cart and checkout on the same page etc.. someone knows how to troubleshoot this problem ???

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support

(@riaanknoetze)

Hi there,

In order to troubleshoot this further, can you share a copy of your status report as found under **WooCommerce > Status**?

Thread Starter

bronzebomber

(@antoinechahine)

5 years, 8 months ago

Please be aware that the site contains malware too. heres the report status:


### WordPress Environment ###

WordPress address (URL): https://zazabajouk.com
Site address (URL): https://zazabajouk.com
WC Version: 4.3.2
REST API Version: ✔ 1.0.10
WC Blocks Version: ✔ 2.7.3
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.3.1
Log Directory Writable: ✔
WP Version: ❌ 5.4.2 - There is a newer version of WordPress available (5.5)
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.39 (Win64) OpenSSL/1.1.1c PHP/7.3.6
PHP Version: 7.3.6
PHP Post Max Size: 64 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.64.0
OpenSSL/1.1.1c

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.15-MariaDB
Max Upload Size: 64 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 4.3.2
WC Database Prefix: wp_
Total Database Size: 64.91MB
Database Data Size: 58.84MB
Database Index Size: 6.07MB
wp_woocommerce_sessions: Data: 11.02MB + Index: 1.06MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_expm_maker: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_expm_maker_pages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 4.05MB + Index: 0.08MB + Engine InnoDB
wp_postmeta: Data: 6.47MB + Index: 2.56MB + Engine InnoDB
wp_posts: Data: 23.38MB + Index: 0.67MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 2.31MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
wp_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_upcp_catalogues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_upcp_catalogue_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_upcp_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_upcp_custom_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_upcp_fields_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_upcp_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_upcp_item_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_upcp_subcategories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_upcp_tagged_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_upcp_tags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_upcp_tag_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_upcp_videos: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 1.39MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

aoc_popup: 5
attachment: 867
br_filters_group: 1
br_product_filter: 2
carousels: 27
custom_css: 1
customize_changeset: 165
elementor_library: 2
nav_menu_item: 615
page: 105
portfolio-item: 35
post: 271
product: 73
revision: 1309
shop_coupon: 1
shop_order: 4
slides: 2
testimonials: 16
wcpcsu-custom-post: 2
wpcf7_contact_form: 8
ywar_reviews: 7

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (25) ###

a3 Lazy Load: by a3rev Software – 2.4.0
Aramex Shipping WooCommerce: by aramex.com – 1.0.0 – Installed version not tested with active version of WooCommerce 4.3.2
Contact Form 7: by Takayuki Miyoshi – 5.2.1
Easy WP SMTP: by wpecommerce
alexanderfoxc – 1.4.1

Elementor: by Elementor.com – 2.9.14
Elated Core: by Elated Themes – 1.3
Read More: by Edmon – 2.5.6
Insert Headers and Footers: by WPBeginner – 1.4.6
Jetpack by WordPress.com: by Automattic – 8.8.1
WPBakery Page Builder: by Michael M - WPBakery.com – 5.7
Popup anything on click: by WP OnlineSupport – 1.7.7
Premium Addons for Elementor: by Leap13 – 3.20.9
Really Simple SSL: by Really Simple Plugins – 3.3.4
Slider Revolution: by ThemePunch – 5.4.8.3
Shortcode in Menus: by Gagan Deep Singh – 3.5
Shortcodes Ultimate: by Vladimir Anokhin – 5.9.2
SSL Insecure Content Fixer: by WebAware – 2.7.2
W3 Total Cache: by BoldGrid – 0.14.3
WooCommerce Product Carousel, Slider and Grid Ultimate: by AazzTech – 1.7.4 – Installed version not tested with active version of WooCommerce 4.3.2
Advanced AJAX Product Filters for WooCommerce: by BeRocket – 1.5.0.9
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.0.3
WooCommerce: by Automattic – 4.3.2
Wordfence Security: by Wordfence – 7.4.10
WP Fastest Cache: by Emre Vona – 0.9.0.9
WP show more: by JAMOS Web Service – 1.0.7

### Inactive Plugins (4) ###

Hello Dolly: by Matt Mullenweg – 1.7.2
States, Cities, and Places for WooCommerce: by Kingsley Ochu – 1.2.10
WOOF - WooCommerce Products Filter: by realmag777 – 1.2.4.1 – Installed version not tested with active version of WooCommerce 4.3.2
WOOF by Category: by KAGG Design – 2.6.1 – Installed version not tested with active version of WooCommerce 4.3.2

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #811 - /shop/
Cart: #812 - /cart/
Checkout: ❌ Page visibility should be public
My account: #814 - /my-account/
Terms and conditions: #3 - /privacy-policy/

### Theme ###

Name: Kendall
Version: 1.7
Author URL: http://themeforest.net/user/elated-themes
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: kendall/woocommerce/cart\cart-shipping.php
kendall/woocommerce/cart\cart-totals.php
kendall/woocommerce/cart\cart.php version 3.5.0 is out of date. The core version is 3.8.0
kendall/woocommerce/cart\shipping-calculator.php version 3.5.0 is out of date. The core version is 4.0.0
kendall/woocommerce/content-product.php
kendall/woocommerce/content-single-product.php
kendall/woocommerce/content-widget-product.php
kendall/woocommerce/global\quantity-input.php version 3.6.0 is out of date. The core version is 4.0.0
kendall/woocommerce/myaccount\form-login.php version 3.6.0 is out of date. The core version is 4.1.0
kendall/woocommerce/product-searchform.php
kendall/woocommerce/single-product\add-to-cart\external.php
kendall/woocommerce/single-product\add-to-cart\grouped.php version 3.4.0 is out of date. The core version is 4.0.0
kendall/woocommerce/single-product\add-to-cart\simple.php
kendall/woocommerce/single-product\meta.php
kendall/woocommerce/single-product\price.php
kendall/woocommerce/single-product\product-image.php
kendall/woocommerce/single-product\review.php
kendall/woocommerce/single-product\share.php
kendall/woocommerce/single-product\tabs\tabs.php version 2.4.0 is out of date. The core version is 3.8.0

Outdated Templates: ❌
					
					
						Learn how to update

### Action Scheduler ###

Complete: 31
Oldest: 2020-07-13 19:02:07 +0000
Newest: 2020-08-12 14:46:12 +0000