Rynald0s
(@rynald0s)
Automattic Happiness Engineer
Hi @jlr12!
I am seeing a couple of Javascript errors in the console at your checkout page. They are as follows:
a) Uncaught ReferenceError: ajaxurl is not defined coming from your https://www.thereadingresidence.com/wp-content/plugins/juiz-social-post-sharer/ plugin.
b) Failed to load resource: the server responded with a status of 451 () which is coming from https://api.rlcdn.com/api/identity/envelope?pid=2
c) Uncaught TypeError: Cannot read property ‘classList’ of null which is coming from the Jetpack EU Cookie widget. You might need to review your settings there.
As for a + b, I would recommend disabling these plugins to see if it makes a difference.
Cheers!
Thread Starter
JLR12
(@jlr12)
I have been looking into this for hours, and at last, progress, thanks!
I disabled the social sharer plugin for products and the Buy Now box appeared so I can now order directly.
However, if I try to add things to basket and order that way, there is still no way to checkout, will this be a setting that I need to alter somewhere? Thanks.
Hi @jlr12 !
However, if I try to add things to basket and order that way, there is still no way to checkout, will this be a setting that I need to alter somewhere? Thanks.
I’m not entirely sure what you mean by that — I went to your site and was able to add an item to my basket, then view the item(s) in my basket and proceed to Checkout. At what point is this not working for you?
Thread Starter
JLR12
(@jlr12)
Hi
I can get to the checkout, as you’ve described, and it takes me to the billing page. I can enter address details , and then scroll down to below my order summary to ‘pay’ but when I click on either Paypal or Credit Card, nothing else happens, I can’t enter any details there to actually pay.
Thanks for explaining.
When I look at the browser console on the checkout page, I still see some errors there, that might be causing the issue. For example, there is still an error coming from the Juiz Social Post Sharer, as well as the EU Cookie Law plugin/widget.
Please make sure that both of those are fully disabled/deactivated.
If that also doesn’t work, it’s best to do a full conflict test.
The best way for that is to do the following:
– Temporarily switch your theme back to a default theme, such as Storefront
– Disable all plugins except for WooCommerce.
– Clear your browser cache, and the cache on your site if you have one there.
– Test to see if the issue has been resolved.
If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until the problem appears again. This will then give you an idea about which plugin is the one causing the conflict(s).
Thread Starter
JLR12
(@jlr12)
It actually works!! I deactivated and deleted the Juiz plugin and it now appears to be all OK. Thanks so much.
Excellent! I’ll mark this thread as resolved, but if you have any other issues, please feel free to start a new thread.
