Hi @fortyfi
At first, thank you for your response and for choosing our themes.
Can you please describe the issue more detailed? Can you please share the screenshot of the issue for more clarification?
Kind Regards
Sorry for the delay – I missed your response. The issue happens when a gallery or photo is included on a blog and is ONLY visible on an ipad or mac. The gallery or photo appears over the text. I can’t seem to paste a screen shot here. any tips on how I can share the screenshot with you?
Hi @fortyfi
Thank you for sharing the screenshots. I will redirect this email to the developer’s board and they will check.
Kind Regards
Hi,
Nick is here from the DEV team, please share the post/page URL where you have this issue and I will check.
Kind Regards,
Nick
Hi Nick, thank you. I have the issue on a number of pages. These pages all appear to be fine when viewed on a mobile device or desktop but the issue appears when the pages are viewed on an ipad/Mac.They are pages with photos or galleries. Other pages with photos are fine.
Here are the affected pages where the pic is over the text on ipad/MAC devices:
https://fortyfi.com.au/?p=687
https://fortyfi.com.au/?p=729
https://fortyfi.com.au/?p=467
https://fortyfi.com.au/?p=842
https://fortyfi.com.au/?p=811
https://fortyfi.com.au/?page_id=35
@wproyal wondering if you’ve had a look? Pretty desperate to get this one sorted. Would appreciate your help very much.
Hi again,
I have tested this on various devices and everything looks fine, you can have a look on device simulator as well
https://www.responsivedesignchecker.com/checker.php?url=https%3A%2F%2Ffortyfi.com.au%2F%3Fp%3D729&width=1400&height=700
all images are displayed properly.
Maybe you have an outdated version of the browser or OS and you need to update them?
Do you have installed any cache related plugins?
Do you have tried to switch to another theme and test how the images look?
Kind Regards,
Nick
@wproyal Thanks Nick. I know there is definitely an issue as people who are using ipads and macs have reported the issue to me and have reported that it is still occurring. I wasn’t aware of it until I was told and have subsequently viewed on other people’s devices and see that it is still an issue. It occurs on several pages of the site. What other fixes do you recommend as I do need to get it resolved. Appreciate any help you can offer.
Hi again,
Here is a video recording in the safari browser which has options to simulate various Apple devices to detect issues
https://www.youtube.com/watch?v=6mazNY6a9Pc
and as you can see in all devices post images are rendering fine, in order to continue to investigate the issue I need more info, please ask your visitors who have this issue exactly which model of Apple device they are using, if they have latest software update and which browser they are using and browser version. Also, I nee a post URL where they have this issue.
Kind Regards,
Nick
Hi,
If you have any other Questions feel free to open a new Forum Support Topic and we will do our Best to help you.
Kind Regards,
Nick
