• Hello,

    I was using Paypal with WCFM and was working fine. Now I wanted to use WireCard with WCFM.
    So I got the Sandbox Information from Wirecard.
    But Wirecard said to give me the live production key they need to check my site.
    So when they checked they found errors with Wirecard payment options.
    They said the buyer’s data, the address (shipping address) is empty and the phone (phone) too. The CPF (taxDocument) and the date of birth (birthDate) is different then what was inputted in the checkout fields.
    Buyer Information ( wrong)
    Name/ Nome: Wirecard Homologar
    Tax document CPF/CNPJ: 13539179073
    Date of birth/ Data Nasc.: 07/07/86
    E-mail: homologar.wd@mailinator.com
    Address/ Endereço:
    Phone/ Telefone:

    From the payer’s data the CPF (holder.taxDocument) is coming with the last two digits wrong. The other data: name (holder.fullname), date of birth (holder.birthdate) and telephone (holder.phone) are not being requested.
    Payer Information ( wrong)
    Payer/ Portador: Wirecard Homologar
    Tax document/ Identidade: 13539179073
    Date of birth/ Data nascimento: 1989-07-07
    Phone/ Telefone: 5511988776655

    Wirecard said:
    Remembering that the buyer data is the customer data, those data requested when the registration is being carried out. Payer data is cardholder data and must be requested for payment in the same way as card data is requested.

    Attached with this post is the information they entered on website so that you can see the information that should appear here.

    Screen Shot 2020-08-06 at 08.18.23.png

    Screen Shot 2020-08-06 at 08.18.38.png

    Screen Shot 2020-08-06 at 08.19.18.png

    Please help me
    Thanks

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author WC Lovers

    (@wclovers)

    So when they checked they found errors with Wirecard payment options.
    They said the buyer’s data, the address (shipping address) is empty and the phone (phone) too.

    Are you using any “checkout field editor” plugin to disable shipping address fields?

    Thread Starter Tirtha Ray

    (@traybr)

    NO

    Plugin Author WC Lovers

    (@wclovers)

    Are you using Wirecard for Brazil or some other country?

    Kindly show me your site’s checkout page screenshot.

    Thread Starter Tirtha Ray

    (@traybr)

    I’m using Wirecard for Brazil.

    Already contacted Wirecard and they alreay did a test through Postman and they said The tokens, keys are working properly.

    You see on the config. its not setup as Sandbox. But when I try to pay it seems like its still in Sandbox.

    https://ibb.co/fXNvcvZ
    https://ibb.co/Qvvd25R
    https://ibb.co/VmpXn8H

    Guys I need help here and its really important!

    Thank you

    Plugin Author WC Lovers

    (@wclovers)

    Are you using any caching plugin for the site?

    If so, please disable that and check once.

Viewing 5 replies - 1 through 5 (of 5 total)

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