Thank you for using our plugin @softfully
I am sorry to read about your problem. Can you please let us know what permalinks you have configured on your website?
Looking forward to hearing from you.
Hello @softfully
Can you please:
1) Navigate to the plugin’s interface
2) Open the browser developer tools (https://developers.google.com/web/tools/chrome-devtools)
3) Click on the Console tab
4) Refresh the page
Do you get any errors in the console? If yes, can you please send them to us? Thanks.
Ok I understand and I will send you image to your email only
Yet I will say that I found 2 errors
Thank you for understanding.
Sure. Please send it to support@wpwhitesecurity.com.
Thank you.
Please check your inbox now
Thank you
This time I get 4 errors so please check your email inbox again and find the new attachment there.
Thank you
I am receiving the following errors:
{code: “rest_deleted”, message: “The REST API has been deleted.”, data: {status: 403}}
code: “rest_deleted”
data: {status: 403}
status: 403
message: “The REST API has been deleted.”
Hello @softfully
The plugin uses the WordPress REST API. By any chance have you disabled or forbidden access to it?
Yes, I have Disabled JSON REST API and Removed api.w.org relation link via functions.php
Yesterday I removed JSON REST API from functions.php and tested again but errors still present because maybe I forget to removed cache, so today I will try again at night time.
Also, I am sending a functions.php file to your email attachment and then let me know which line I have to removed to work with this plugin.
NOTE: In functions.php my own codes have started from line 445 till the end…
Thank you.
Ok, I tested and no errors now but still don’t see the list of “Added Files, Modified Files, and Deleted Files”.
Hello @softfully
As discussed over email, unfortunately there is not much else we can troubleshoot remotely. So should you be able to reproduce the issue over a staging website please get in touch with us (support@wpwhitesecurity.com) so we can troubleshoot this issue.
Looking forward to hearing from you.
