• Resolved margaret26

    (@margaret26)


    have a technical problem – “products with variants” do not jump over, e.g. I press on violet and should show violet products but show pink and so on every product is. please help me. Link

    • This topic was modified 5 years, 9 months ago by margaret26.

    The page I need help with: [log in to see the link]

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  • Plugin Support Tseten a11n

    (@tibetanitech)

    Hi @margaret26,

    I understand product variation images doesn’t switch when you select the color variations.

    I ran a test on my site with Storefront theme installed and was not able to replicate this behavior on my end.

    Usually, isolated behavior like what you describe and which has not displayed during our cross-testing can be related to code with another plugin or a theme that is causing a potential conflict of some kind.

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
     
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Let us know how that goes.

    Plugin Support mouli a11n

    (@mouli)

    It’s been a while since we heard from you, so I’m marking this thread resolved. Hopefully, you’ve been able to resolve this, but if you haven’t, please open up a new topic and we’ll be happy to help out.

Viewing 2 replies - 1 through 2 (of 2 total)

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