Duplicate Notification from Forms

  • Resolved nancy68

    (@nancy68)


    5 years, 9 months ago

    Hi,

    All of my forms are sending duplicate notifications. There is only one email address added to the “Send to Email Address” in all forms. If I add a second, comma separated email address, both email addresses receive 2 duplicate notifications with the same time stamp.

    • This topic was modified 5 years, 9 months ago by nancy68.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Ethan Choi

    (@ethanchoi)

    5 years, 9 months ago

    Hi @nancy68,

    When you get the chance, could you let me know if you have the CC field enabled in your notification?

    If you’re using the CC field, please be sure to only include one email in the ‘Send To Email Address’ field. Otherwise, each additional email in this field will result in an extra copy of the notification sent to each address in the CC field.

    Hope this helps!

    Thread Starter nancy68

    (@nancy68)

    5 years, 9 months ago

    Hi,

    Sorry, I didn’t get notified of this response. The CC Field is NOT enabled and I cannot see any reason for 2 emails being sent.

    Thank you

    Plugin Support Ethan Choi

    (@ethanchoi)

    5 years, 9 months ago

    Hi @nancy68,

    Thanks for the updates.

    When you get the chance, could you take a screenshot of your notification settings and share it with us here?

    Thanks!

    Thread Starter nancy68

    (@nancy68)

    5 years, 9 months ago

    Hi,

    The screenshot is here https://snipboard.io/2iDnk8.jpg

    Please let me know how to fix this issue.

    Thank you,

    Nancy

    Plugin Support Ethan Choi

    (@ethanchoi)

    5 years, 9 months ago

    Hey @nancy68,

    Thanks for sharing that screenshot.

    The notification settings seem odd in that screenshot, and it looks like there are two ‘From Email’, ‘Reply-to’ and ‘Message’ fields.

    When you get the chance, could you check if the screenshot is indeed showing the notification settings on your site correctly?

    In case it helps, here’s a screenshot of how the notification settings screen should look.

    Please let me know.

    Thanks!

    Thread Starter nancy68

    (@nancy68)

    5 years, 9 months ago

    Hi,

    Sorry, that is somehow a result of the screenshot and not the actual page. I have taken a new screenshot here: https://snipboard.io/AhfDym.jpg As you can tell, it is similar to your screenshot with no entry in the CC line.

    Regards,

    Nancy

    Plugin Support Ethan Choi

    (@ethanchoi)

    5 years, 8 months ago

    Hi @nancy68,

    Thanks for the update!

    When you get the chance, could you try to set up debugging on your site to see if any error messages can be logged? If there are any error messages, please share it with us here.

    Thanks!

    Thread Starter nancy68

    (@nancy68)

    5 years, 8 months ago

    Hi,

    I have turned on debugging on the site and test the form. I am still getting 2 notifications and I am NOT getting any errors in the error log.

    Any other ideas?

    Regards,

    Nancy

    Plugin Support Ethan Choi

    (@ethanchoi)

    5 years, 8 months ago

    Hi @nancy68,

    Thanks for the update.

    When you get the chance, could you please try using the steps in WPBeginner’s detailed guide on troubleshooting WordPress to see if it helps resolve the issue?

    Thanks!

    Thread Starter nancy68

    (@nancy68)

    5 years, 8 months ago

    Hi,

    I did these steps before I reached out to you. I will try a different form plugin to see if that corrects it.

    THank you,

    Nancy

Viewing 10 replies - 1 through 10 (of 10 total)

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