GA undefined error

  • Resolved dav74

    (@dav74)


    5 years, 10 months ago

    Hi there,

    Your plugin is causing a “ga is not defined” error, when I inspect the page in Chrome. It’s related to your plugin and to Google Analyics. Do you know why this is?

    Here you can see the isues: https://ibb.co/GCj5kG1
    As said, it is something to do with Google Analytics and your plugin, but I cannot say more than that. As soon as I remove your plugin it all works without issue.

    I have also disabled WP Rocket (JS deferring), and the problem is not linked to that.

    Best regards

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Damianne P (a11n)

    (@drwpcom)

    5 years, 10 months ago

    Hi @dav74.What version of the extension do you have installed in your Store? Please make sure that the plugin is up to date. If the issue persists, please share your system report with me. You can find it by going to WooCommerce > Status > Get system report and then click Copy for support to be able to paste it in your reply.

    Thread Starter dav74

    (@dav74)

    5 years, 10 months ago

    Hi @drwpcom

    Thanks for the reply. I have version Version 1.4.22 installed.
    If you go to Google Chrome inspector you should see the issue there.

    Can I pelase send yout the status report privately?

    Zach W

    (@dynamiczach)

    Automattic Happiness Engineer

    5 years, 10 months ago

    Howdy!

    Can I please send you the status report privately?

    To privately send the System Status Report, please contact us at WooCommerce.com > My Account > Tickets. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there. Once you submit the ticket, please update me here on the ticket # so we can look for it right away. Thanks!

    Thread Starter dav74

    (@dav74)

    5 years, 10 months ago

    Hi @dynamiczach

    I have doen as you have suggest. Here is the ticket number: Ticket #3167211

    Thank you

    Zach W

    (@dynamiczach)

    Automattic Happiness Engineer

    5 years, 10 months ago

    Thank you! I’m looking into ticket #3167211 now and will be responding to you there shortly.

    I’m also going to close this thread. 🙂

Viewing 5 replies - 1 through 5 (of 5 total)

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