Plugin Support
Fernando a11n
(@fhaps)
Automattic Happiness Engineer
There seems to be an issue where orders are paid for during Payment Gateway checkout but no orders are processed within WooCommerce after successful payment.
Are you saying that no order is created in WooCommerce at all, despite the customer being charged?
What payment gateway are you using? If the gateway team have identified conflicts and suggested you disable the Sequential Order Numbers plugin, I’d recommend following those suggestions – at the very least to confirm if the problem stops happening without that plugin.
If you don’t want to do that on your live site, do it on a staging copy. A staging site is a clone of your live website that you can modify without risking any changes or damages to your actual site. You can create a new staging environment using a plugin like WP Staging:
https://wordpress.org/plugins/wp-staging/
Thats correct, no orders are created in WooCommerce but payment reflects in the account. The Gateway is Peach Payments (South African based) but they havent pinpointed any conflicted other that asking me to deactivated the sequential order numbers which I have but the problem persists.
Is there any other possible reasons that this could be happening?
Plugin Support
Fernando a11n
(@fhaps)
Automattic Happiness Engineer
I’d guess the issue comes from a conflict with your payment gateway or another plugin. If you try a different payment method, like Cash on Delivery which is included out of the box, is the order created correctly?
If the issue is coming from your payment gateway and they are unable to help, there is not much we can do here to fix a conflict with that third-party plugin.
Hi @garethduplessis,
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread 🙂
