Google Tag Manager

  • Resolved juanleal

    (@juanleal)


    6 years, 1 month ago

    Hello,

    I really need help with this, I have been struggling for days. I have many Woocommerce Plugins installed on my page, but in this case, I think the problem is related to Woocommerce Core Plugin.

    Everything was working fine, until we put on the page the scripts of Google Tag Manager. Since then, the cart page started going crazy. Sometimes when a product was added, and then when going to the cart, it said “Cart is empty” while you could clearly see in the widget, the number of products that were on the cart.

    We had to took out GTM scripts in order to make the cart function correctly, and now the page is only working with Google Analytics script, but the info we can get from only using GA and not using GTM is really poor (just pageviews and other items).

    We need to use GTM, it is really important for our business. The installation we did with GTM was the normal one. The one you can find on this link: https://support.google.com/tagmanager/answer/6103696?hl=us

    Hope somebody can help us. We will provide any further detail that may be needed to solve this issue.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support EastOfWest a11n

    (@eastofwest)

    6 years ago

    Hi there,

    I’m glad to hear your WooCommerce is working, because it is possible to implement Google Tag Manager on a WooCommerce site without the issues you describe.

    It sounds like your GTM implementation is causing a conflict with something else on your site; perhaps the script is conflicting with your theme or another plugin?

    I suggest using a GTM plugin that you can find in the WPORG plugin repository, to check if that works, or otherwise do a conflict test to see what causes the issues.

    Jess – a11n

    (@jlundie)

    6 years ago

    Hi @juanleal,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

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