Detailed Error Messages Are Incorrect

  • Resolved spricilla

    (@spricilla)


    5 years, 9 months ago

    I enabled the Detailed Error Messages setting however when I tested myself I found that the error messages do not always match the error. Can someone fix these?

    1. When the credit card expiration date is incorrect, the error message shown is “The card verification number does not match. Please re-enter and try again.” It should say “The card expiration date does not match. Please re-enter and try again.”

    2. When the billing zip code is wrong, it shows a generic message “An error occurred, please try again or try an alternate form of payment.” It should say “The billing zip code does not match.”

Viewing 4 replies - 1 through 4 (of 4 total)
  • Mike Straw

    (@mikestraw)

    5 years, 8 months ago

    Hi @spricilla ,

    I tested the declining message on my own test site, and I see what you mean. There are more detailed messages, but the extension isn’t handling them properly.

    I’ve reported this to our developers so they are aware of the bug. I don’t have a timeline for a fix but you can watch the changelog for a fix when it’s posted.

    Plugin Support slash1andy

    (@slash1andy)

    Automattic Happiness Engineer

    5 years, 8 months ago

    Marking this as resolved, as the developers are aware of this, and can work on this.

    Thread Starter spricilla

    (@spricilla)

    5 years, 7 months ago

    Thank you @mikestraw @slash1andy is there any time estimate on how long something like this can take? I’ve been watching the changelog but haven’t seen the update. Thank you!

    Plugin Support slash1andy

    (@slash1andy)

    Automattic Happiness Engineer

    5 years, 7 months ago

    Hey again!

    there’s no timeframe that we have on when this will be changed.

    Have a great one!

Viewing 4 replies - 1 through 4 (of 4 total)

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