Hi,
When you see an infinite spinning loading icon after submitting a download form, there is probably a 403 error present in your browser console (admin-ajax.php). Problems with AJAX requests can be caused by caching. You might want to read the following topic:
https://wordpress.org/support/topic/cause-admin-ajax-php-403-forbidden/
Please let us know if it has been been resolved and if you have any more questions, feel free to ask.
Kind regards,
Team Download After Email
Hello, I checked my admin-ajax.php file, there is no cache set up. I also desactivated litespeed cache extension but still not working.
Hello, I’m reasking about the issue. Indeed it is not a cache problem as it never worked.
Do you have any solution ?
Hi,
Ajax requests don’t work properly on your site returning a 403 error.
To rule out whether it has to do with an outdated (cached) nonce, you can comment out line 389 in /wp-content/plugins/download-after-email/includes/shortcodes.php like this:
//check_ajax_referer ('dae_download');
If (after saving) the download form is working, the problem is caused by an outdated/cached nonce. If it’s still not working, you could search on the net for other possible causes like incorrect file permissions on your server or code in your .htaccess file.
Kind regards,
Team Download After Email
