Shipping Address & Registration @ Checkout

Resolved drakedian
(@drakedian)

5 years, 10 months ago
Hi everyone,

I’d like to show the “Ship to different address” tickbox & form on a guest checkout page, but all i see when i land on the page to “Create an account”.
Is there a way to show the shipping address option for guest checkouts?

Thank you in advance!
- This topic was modified 5 years, 10 months ago by drakedian.

Viewing 4 replies - 1 through 4 (of 4 total)

Luminus Alabi
(@luminus)

Automattic Happiness Engineer

5 years, 10 months ago

Hi @drakedian,

When asking for help, it is best to provide a link to the site in question as that helps reduce the guesswork involved since anyone trying to help can see for themselves what’s going on.

It does sound like you have disabled guest checkout. You’ll want to enable guest checkout by going to WooCommerce → Settings → Accounts and enabling the relevant checkbox as in the screenshot below:

Full Size: https://d.pr/i/UYoWoY

Thread Starter drakedian
(@drakedian)

5 years, 10 months ago

Hi Luminus,

Sorry i’ve should have added the site address.
It’s here.
The above tick box is set to enabled, people are allowed to checkout as a guest, but i’d like to present the option to deliver to a different address, even when they’re not registed on my site.
Guest checkout enabled, allow customers to register on checkout enabled.
Please see image for clarification:
https://imgur.com/a/DKxvNDi

Plugin Support EastOfWest a11n
(@eastofwest)

5 years, 10 months ago

On a theme like Storefront, the “Ship to a different adress” option is available, even when guest checkouts are allowed.

If you’re not seeing it on your site, then it’s likely being hidden either by your theme, or a page-builder, if that’s what you’re using to create your checkout page.

You can test that theory by temporarily swapping your theme to Storefront and/or disabling your page-builder(s) and/or other plugins that modify the checkout page. If you want to do a full conflict test, this guide will walk you through some best practices:
https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Plugin Support fevered – a11n
(@fevered)

5 years, 10 months ago

Hey there, since we haven’t heard back from you I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.