Hi @ciahomefit,
To be honest, I am not sure if it’s related to Astra. What if you try to switch the theme to a default WordPress theme, e.g. Twenty Twenty, does the issue persist?
And also, as basic troubleshooting, I would ask you to try to deactivate all plugins temporarily. If it solves the issue, then please reactivate plugins one by one to see which plugin is causing the problem.
Looking forward to hearing from you.
Kind regards,
Herman 🙂
I have already tried that workaround, I have deactivated all the plugins and activated them again and still doesn’t work. When I changed the theme, that’s when it works. Please your help
Hello @ciahomefit
So probably there could be some console error. Do you see any errors while making changes or visiting Customizer?
Can you share them using a screenshot with us? Also, were there any recent custom changes made in the code?
Also, we would like to help you out on this quickly so that you can continue with your website.
For which we always recommend reaching out to us through Support Portal as mentioned here.
Looking forward to hearing from you.
Regards,
Suman
https://prnt.sc/t6kg4v
That’s the error that appears
I haven’t changed the code
Hello @ciahomefit
I am not sure, what the error means in English.
Can you explain or translate the error in English?
Looking forward to hearing from you.
It means “An error has occurred. Please reload and try again”
Not sure about the specific error it is referring to, will need to check for any errors in debug log or browser’s console, @ciahomefit!
Please reach out to us through our Support Portal so that we can take a closer look and help you accordingly.
Looking forward to hearing from you.
Regards,
Suman
P.S. We always recommend reaching out to us through Support Portal for quicker help and resolution as mentioned here.
