Does not work on Google Chrome

  • Resolved integratingawareness

    (@integratingawareness)


    5 years, 9 months ago

    Have I misunderstood something? I have a calculated fields form on my website that shows up perfectly in Firefox, but as one of my prospective clients told me, it doesn’t show up on Google Chrome!
    I downloaded Chrome, and could verify that the forms don’t show up. At all. Only headings.

    The forms have been added to the page with WordPress block editor (Gutenberg), the latest version.

    Isn’t CFF supposed to work with all browsers? I am using the latest Chrome; the Mac version, but the prospective client was on a PC

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author codepeople

    (@codepeople)

    5 years, 9 months ago

    Hello @integratingawareness

    The plugin is supported by every browser, in fact, I use chrome as main browser.

    The issue with your website is simple. You are using a plugin on your WordPress to optimize the website (WP Rocket), and you have configured this plugin to minify the HTML code and combine the javascript files. So, the resources are being loaded in a wrong order, and when our plugin tries to use the required libraries like jQuery, they have not being loaded yet.

    Please, go to the settings of WP Rocket and disable these options, clear your website’s cache, and try again.

    Note: if you want to know if the issue is caused by our plugin, you can try to accessing the form’s URL directly:

    https://www.intawa.com.au/?cff-form=8

    or to your own URL, using the special WP Rocket parameter: nocache

    https://www.intawa.com.au/life-coaching/relationship-coaching/relationship-satisfaction-assessment/?nocache=1

    Best regards.

    Thread Starter integratingawareness

    (@integratingawareness)

    5 years, 9 months ago

    Hello @codepeople,

    Thanks for a swift reply, and a reply with really good information in it.

    I am wondering though; is there not some way that you could work around this conflict (with WP Rocket) in future releases? WP Rocket is a commonly used plugin and does a good job in decreasing load time, which Search Engines like. I don’t understand any of the technicalities around the conflict, so I realise that my suggestion may be, well, uninformed (if not stupid).

    Really like your plugin though.
    Cheers
    Lars

    Plugin Author codepeople

    (@codepeople)

    5 years, 9 months ago

    Hello @integratingawareness

    Unfortunately, we cannot modify the optimization algorithms of “WP Rocket” or similar plugins, however, all of them know their optimization algorithms can cause problems in third party plugins, for this reason they suggest to disabled some options in case of detect malfunctions.

    Best regards.

    Thread Starter integratingawareness

    (@integratingawareness)

    5 years, 9 months ago

    Again, fast and meaningful reply.
    You guys are good!

Viewing 4 replies - 1 through 4 (of 4 total)

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