Plugin Support
Laszlo
(@laszloszalvak)
Hi @anshu247
I checked this behavior on the linked page and I can only see this problem occur after registration with social login, but once the account is registered the login works fine every time.
So I assume the problem will be caused by a third party plugin, that exists from our registration flow at a certain point, making the user not to get to the point where we handle the login.
To find out the cause of the problem you should do a Plugin & Theme conflict test, which means you should disable all of your plugins except Nextend Social Login and change your theme to a WordPress default one, like Twenty Twenty then try registering a new account with social login.
If the problem no longer occurs, that confirm the problem is related to a third party code, so you should start activating the plugins one by one or in small groups, and check the registration each time. Once the problem occurs again you managed to find the one that is responsible.
( Note: I am not really sure, but I think the problem will be caused by the code part that redirects the user to this “Thank you for joining us” page. If you know where that redirect actually comes from, you could try disabling that first, maybe you can save some time. )
If you managed to find it, let me know its name and I will take a look at what is causing the problem exactly.
Best regards,
Laszlo.
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This reply was modified 6 years ago by
Laszlo.
Hi, @laszloszalvak
Thank you for the quick response.
As you said there was a plugin conflict.
I did what you said. And it worked.
Thank you for the help.