Original image size not displayed

  • Resolved hapzfl

    (@hapzfl)


    5 years, 11 months ago

    My “Show Display Original Image button” is set to yes but selecting it is not displaying the original image size but a scaled version which is exactly the size already shown in the lightbox. So there is no change at all in the display.
    Why is that and how can I get that fixed?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Asya Gabrilyan

    (@asyag)

    5 years, 11 months ago

    Dear @hapzfl,

    Thank you for contacting us.

    Can we please have a link with your gallery?

    Sincerely,

    Thread Starter hapzfl

    (@hapzfl)

    5 years, 11 months ago

    Hi Asya, a link is currently not possible because my site is still residing only on my PC.

    In the meantime I found some more related issues. The original image only appears if the gallery lightbox image is of a small size based on the setting. But that “original” image is then still partially covered by the initial lightbox image and thus useless. It cannot be selected either; any attempt makes it disappear.

    Asya Gabrilyan

    (@asyag)

    5 years, 10 months ago

    Dear @hapzfl,

    Can we please have some screenshots or a recording of the issue to have a better understanding?

    Sincerely,

    Thread Starter hapzfl

    (@hapzfl)

    5 years, 10 months ago

    I decided not to continue using the Photo Gallery.

    Asya Gabrilyan

    (@asyag)

    5 years, 10 months ago

    Dear @hapzfl,

    We cant reproduce the case on our end.

    We will be happy to see you as an active user of the gallery plugin.

    A few screenshots could help us understand your inquiry.

    Hope you find a solution that works for you.

    Sincerely,

Viewing 5 replies - 1 through 5 (of 5 total)

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