WordFence gets my IP wrong

  • Resolved mashedupmatt

    (@mashedupmatt)


    5 years, 11 months ago

    Hi, ive received an alert that someone has tried signing into my website multiple times this morning ive then go onto the site to set up blocking and its telling me its my ip address which its not as im not in bulgaria im in the UK. ive tried changing how wordfence looks at my ip and np matter what i change it to still says the bulgaria ip which is wrong as when i search for what my ip it shows completely different

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • willevanstyxan

    (@willevanstyxan)

    5 years, 11 months ago

    I’m getting EXACTLY the same, also from Bulgaria.

    Although looking at the logs, it shows EVERY login coming from my servers own address, not from my actual address.

    I’ve tried ALL the options under the

    How does Wordfence get IPs

    section but it doesn’t have any effect.

    wfdave

    (@wfdave)

    5 years, 11 months ago

    Hi @willevanstyxan and @mashedupmatt,

    If all the available options still show the wrong IP address, then you will need to contact your hosting provider for more assistance. Wordfence uses the information that your host provides, and if all the IP addresses that it receives is wrong, there is nothing more Wordfence or any WordPress plugin can do to retrieve the correct IP address.

    This is usually caused by incorrect routing by the hosting provider, and your best bet is to open a ticket up with them so they can correct the issue on their end.

    Dave

    WFGerroald

    (@wfgerald)

    5 years, 11 months ago

    Hi,

    I’ve edited my response seeing that Dave has already responded.

    Thanks,

    Gerroald

    • This reply was modified 5 years, 11 months ago by WFGerroald.
    Thread Starter mashedupmatt

    (@mashedupmatt)

    5 years, 11 months ago

    Hi Dave

    I do not believe this is correct as I’m with 123 reg who are a massive hosting company meaning you would have more than just me and one other with this issue, also seems very coincidental that it’s the same as the attacking IP address as the login attempts were not me. So this would suggest this is a problem with your plugin.

    Thanks

    Matt

    Thread Starter mashedupmatt

    (@mashedupmatt)

    5 years, 11 months ago

    This is the IP 77.104.175.114

    Thread Starter mashedupmatt

    (@mashedupmatt)

    5 years, 11 months ago

    @willevanstyxan who is your hosting provider?

    willevanstyxan

    (@willevanstyxan)

    5 years, 11 months ago

    Mine is Siteground but also a massive hosting provider.

    Thread Starter mashedupmatt

    (@mashedupmatt)

    5 years, 11 months ago

    hello, is there any update here?

    willevanstyxan

    (@willevanstyxan)

    5 years, 11 months ago

    just an update from me but my problem did turn out to be an issue with my host. They had changed the ip of the server and were forwarding the old IP to the new IP. Once I updated the A record for the domain to the new IP, the issues resolved themselves

    Thread Starter mashedupmatt

    (@mashedupmatt)

    5 years, 11 months ago

    thanks for letting me know, im still waiting for hosting provider to come back to me. When you say new IP is that just a brand new one?

    willevanstyxan

    (@willevanstyxan)

    5 years, 11 months ago

    yes. Effectively, my host was moving my site to a server to a new one but instead of telling me the ip for the new server, they just forwarded the old one to the new one.

    Thread Starter mashedupmatt

    (@mashedupmatt)

    5 years, 11 months ago

    ah ok makes sense

    WFGerroald

    (@wfgerald)

    5 years, 10 months ago

    Hey All,

    This is definitely going to be a hosting configuration issue, as most of you has discovered. I understand how frustrating things like this can be, especially when you’re not sure what is exactly causing it. But I am happy to hear it’s been tracked down.

    Please do let us know if anything else comes up.

    Thanks,

    Gerroald

Viewing 13 replies - 1 through 13 (of 13 total)

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