No email

  • Resolved evgenii2

    (@evgenii2)


    5 years, 11 months ago

    The email with the code is not reached the target person. I put all settings, I marked the order as Completed and the code is generated, I sent it one more time from the dashboard. No effect/ Only me as an admin get this email. What to do? Also if Its solved, how to edit the text of the email?

    • This topic was modified 5 years, 11 months ago by evgenii2.
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  • Plugin Author YITHEMES

    (@yithemes)

    5 years, 11 months ago

    Hello there,
    hope you are doing well! 🙂

    We have been testing the emails in our installation and seem that all is working properly, to check what is happening in your site, please, try to deactivate all plugins, leaving only WooCommerce and YITH Gift Cards active, and see if the problem is solved. If so, try to activate them again, one by one, to see which one causes the issue.

    If the problem isn’t caused by a plugin, try to activate the default theme Twenty Sixteen and see if you have the same issue.

    Also, if you have customized some files in your theme, please try with a fresh installation without any customization.

    Please try this solution and let us know any news, please.

    Have a nice day!

    Plugin Author YITHEMES

    (@yithemes)

    5 years, 10 months ago

    Hello there,

    We hope you’re doing well 🙂

    We are setting this topic to solved for now as we have no more news from you, but please feel free to open a new one at any time to receive additional support on this issue.

    Have a good day.

Viewing 2 replies - 1 through 2 (of 2 total)

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