Plugin Support
Ross V. a11n
(@rossviviano)
Automattic Happiness Engineer
Hi there,
That server error means that an address has moved and it’s a type of redirect. This means that when Stripe tries to reach the address you told them for the webhook, your site is saying “Sorry that page moved to XYZ, please go there”.
With this in mind, the first thing that you’ll want to do is check the webhook that you have set up in Stripe. Please go to WooCommerce > Settings > Payments > Stripe. On that page you’ll see a URL to use for your webhook, just above where you enter your Public and Secret keys:
https://d.pr/free/i/sPCQLl
Copy that link, then log into your Stripe account and delete the webhook you had previously set up. You can then set up a new webhook using the address that you copied above. If you still have this problem after setting up the new webhook it means one of two things.
Either a plugin on your site is forwarding traffic on your site, or your host is. I would recommend looking at your third-party plugins to see if you have any plugins that would be forwarding traffic. Common plugins that do this are SSL helper plugins or security/firewall plugins. You can also check with your host to see if they are the ones that are forwarding that traffic.
Best,
Ross
Plugin Support
slash1andy
(@slash1andy)
Automattic Happiness Engineer
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
