@mitch84 we are unable to open the feed on the browser. It says If we can’t, neither can the plugin. Looks like the problem is with the feed.
If you are satisfied with our product and support, kindly spare a moment to leave us a review. It would really help us spread the word!
@mitch84 we don’t see any problem with this URL. Could you please share the following
- link to the front-end page where you say it shows no feeds
- paste the exact shortcode you are using if using the classic editor or a screenshot of the block if using the block editor
I’m using your widget to show in the sidebar inside this site https://chiesapastafariana.it/ the feed elements just linked, and in the footer (on the first block on the left) the feed elements from https://osservatore.chiesapastafariana.it/rubrica/posta-pirata/feed/ and in both case doesn’t work
Thank for the assistance
Just now the error shown (for users logged in) is This XML document is invalid, likely due to invalid characters. XML error: SYSTEM or PUBLIC, the URI is missing at line 1, column 51
@mitch84 When we use the feed, we are able to see the items on the widget. It looks like a problem with your hosting provider as you are trying to access a subdomain osservatore of your site chiesapastafariana.it from the same site. You can try using the widget from a free WP instance (say on jurassic.ninja) and you will see the widget.
Yes this is a subdomain, in fact from a different wp installation in a different domain it worksa, how can I solve?
@mitch84 you may want to ask your hosting provider why you are unable to access your subdomain from within the main domain.
Kindly spare a moment to leave us a review. It would really help us spread the word!
My hosting provider said the error Is caused by code, not server side…
@mitch84 you are welcome to try this plugin on a free WP hosting(e.g. jurassic.ninja) to verify your hosting provider’s claim. It will work there and it does not work on your installation, which seems to be because of the problem we have mentioned earlier.
We haven’t heard from you in sometime so marking this as Resolved. If you continue to face an issue, please create a new ticket. We’d be happy to help.
