• Resolved vocaris2000

    (@vocaris2000)


    Hello, everyone.

    first of all the scenario: There is a web provider where my customer has the domain. There we have DNS entries that redirect the user for ‘www’ to another server where the WordPress installation is running. Everything works fine, except for the mail delivery. No mails are delivered with the domain of the website (this is also understandable, because they are not handled by the server on which WordPress is running).
    So the solution should be WP Mail SMTP. After a short configuration of the plugin with an external SMTP server everything should work. Unfortunately I always get the following log:

    Versions:
    WordPress: 5.0.4
    WordPress MS: No
    PHP: 7.2.31
    WP Mail SMTP: 2.0.1
    
    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
    Host: mail.hinterhofkonzert.de
    Port: 465
    SMTPSecure: ssl
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(true)
    
    Server:
    OpenSSL: OpenSSL 1.1.1g 21 Apr 2020
    SMTP Debug:
    2020-06-03 13:58:24 Connection: opening to ssl://mail.hinterhofkonzert.de:465, timeout=300, options=array (
    )
    2020-06-03 13:58:25 Connection: Failed to connect to server. Error number 2. "Error notice: stream_socket_client(): unable to connect to ssl://mail.hinterhofkonzert.de:465 (Connection refused)
    2020-06-03 13:58:25 SMTP ERROR: Failed to connect to server: Connection refused (111)
    2020-06-03 13:58:25 SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

    I have tried, without security, with SSL, with TLS and I have tried other SMTP-Servers. But I allways get the same error log. Please can anybody help me?

    Thanks a lot
    Manfred

    • This topic was modified 5 years, 11 months ago by vocaris2000.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi @vocaris2000,

    Thanks for the error details. It seems the plugin is not able to connect to the SMTP server you’ve specified. Please make sure the SMTP host and other SMTP settings are correct, and contact your hosting provider to know if anything like firewall is blocking the outbound SMTP connection.

    I hope this helps!

    Thread Starter vocaris2000

    (@vocaris2000)

    Hi Sanjeev,

    All data was correct. After I checked the server configuration I saw the setting SMTP blocking. The was activated and the problem. Perhaps you should add a tip at the error message because this parameter was not easy to find.

    Thanks a lot
    Manfred

    I’m glad you sorted it out. That’s what the error log indicated about the problem unfortunately it does not provide why exactly the connection was refused.

    Have a good one!

Viewing 3 replies - 1 through 3 (of 3 total)

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