Favicon throws 404 after Cloudinary Activation

Resolved tjdunklee
(@tjdunklee)

5 years, 11 months ago
I’m loving the new Cloudinary plugin with one exception. It seems to be causing a problem with my favicon. I get multiple 404 errors in my console for different crops of the favion. I’m using the built-in WordPress favicon ability that can be found under Appearance->Customizer->SiteIdentity. As soon as I deactivate the Cloudinary plugin, the 404s go away.

Console screenshot: http://p.tri.be/79dLFY
- This topic was modified 5 years, 11 months ago by tjdunklee.
- This topic was modified 5 years, 11 months ago by tjdunklee.
- This topic was modified 5 years, 11 months ago by tjdunklee.

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support Erwin @ Cloudinary
(@erwincloudinary)

5 years, 11 months ago

Hi,

It appears there is another plugins or page builder might be adding dimensions at the end of the URL.
The valid image URL is https://res.cloudinary.com/dunkimages/image/upload/kite-mn-prod/cropped-favicon.png.

Can you check if you are using a specific page builder or plugin that could interfere with Cloudinary plugins?

Regards,
Erwin Lukas
Thread Starter tjdunklee
(@tjdunklee)

5 years, 11 months ago
Thanks for the response Erwin. To test your thought if a plugin or theme was causing the problem, I spun up a completely bare WordPress install with the default theme and no plugins at all. After that I uploaded a favicon through the WordPress customizer default functionality and I get those same images with the dimensions in the URL. This is default WordPress functionality, so the Cloudindary plugin should support it.

Here is a screenshot of them showing up in the default install:
http://p.tri.be/7cH9bq
- This reply was modified 5 years, 11 months ago by tjdunklee.
Plugin Support Erwin @ Cloudinary
(@erwincloudinary)

5 years, 11 months ago

Hi,

Thank you for the info and you are right. This seems to be a bug that might be introduced with the latest version. Can you give it a try with the previous version 2.0.3? You can download it at the bottom of this page:
https://wordpress.org/plugins/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/advanced/

Let me know how it goes.

Regards,
Erwin Lukas

Thread Starter tjdunklee
(@tjdunklee)

5 years, 11 months ago

Sorry for the delay in getting back to you Erwin. I gave 2.0.3 a try and I didn’t see the errors anymore. Hope your team can figure out a fix for the latest release! Thanks!

Plugin Support Erwin @ Cloudinary
(@erwincloudinary)

5 years, 11 months ago

Hi,

Thanks for the update and glad to hear v2.0.3 works for you. We are planning to have this fix as early as next week.

Regards,
Erwin Lukas

Thread Starter tjdunklee
(@tjdunklee)

5 years, 11 months ago

Awesome, thank you for your help Erwin! Let me know if you need any help testing.

Viewing 6 replies - 1 through 6 (of 6 total)

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