Thank you for the generous feedback. On settings page you will see a split lock dropdown. Under that, there is another dropdown for the splitted orders status. So as you are using inclusive method, try that dropdown and another dropdown about original/parent order status. This is your first requirement.
And quickly you can review FAQs and screenshots section on plugin page to know about more methods and features.
Mainly, there are group based split method available in advanced version. Each item as a video tutorial and screenshot link with it on settings page.
Thread Starter
polo66
(@polo66)
Thanks for your quick reply.
I’ve bought the premium extension… But that not resolve my problem
As I said, I’m using the inclusive split AND I delete the parent order.
So I have ORDER X = product A + product B ==> deleted
2 plit orders generated :
Order Y : A (product inclusive)
Order Z : B (others product into the parent order)
My question is, in this case, how to affect a special status to Order Y (different from order Z) ?
The result that I want is :
Order Y = status WAITING
Order Z = Status PENDING
Many thanks for your help
@polo6 please follow these steps:
Do not delete the parent order and use this option instead
Optional Settings: Remove Items from Parent Order on Split?
It will create a splitted order with separate order status and parent order with separate order status.
Try that and let me know if it works.
Thread Starter
polo66
(@polo66)
Thanks for your quick reply !
I followed uyour instruction but I always have the problem :
– Order parent still there and complete (with all the products inside)
– 1 Split order with my product inclusive
– 1 Split order with the others products
All these 3 orders have the same status.
Do you have an other solution ?
@polo66 please update your copy from the same website. I mean, get the updated copy of version 3.2.1. I have uploaded a few minutes ago. As this version is in beta mode so not released for public yet. Kindly try and let me know.
Thread Starter
polo66
(@polo66)
Many thanks Fahad, you’re so fast !
So, I’ve made several test. It’s running good, but it could take some times: exemple :
2.00pm : I receive the order complete (not splitted)
2.09pm : The order is splited.
That’s normal ?
@polo66 no it’s not normal. Because it was expected that when you place an Order so immediately it should split on thank you page.
But there is an exception, maybe you are using split lock dropdown? So when you change any order status to the required one, then split happens? I am not sure about it, please confirm.
Thread Starter
polo66
(@polo66)
The split lock dropdown is on “No Lock (default)”
You should get it splitted immediately on thank you page after order placement. Send me your settings page screenshot.
Make sure the following item is unchecked
Do not refresh “Thank You” page to display child orders on split
Thread Starter
polo66
(@polo66)
please find below the screenshot
https://ibb.co/wc3fM13
I confirm you that the order on the thank you page isn’t splitted.
@polo66 right top, optional settings, Auto Split should be TURNED ON. Please try that.
Thread Starter
polo66
(@polo66)
Ok, after several test it’s ok !
2 questions :
1) On the thank you page, I can see the two orders, but only one has an order id.
https://ibb.co/jHhm4sZ
2) is that running on the same way for Exclusive split ?
Thread Starter
polo66
(@polo66)
Dear Fahad,
that’s ok , it’s running good with exclusive !!
Really great thank you so much for your help !
Thread Starter
polo66
(@polo66)
Sorry Fahad,
I still have a problem with the parent order/
This is my case :
Order with 3 items, 1 with Exclusive. (also tested with 4 items, 2 exclusives, 2 normals)
In backoffice, I see 3 orders :
Order complete
Order With 2 items no exclusive
Ordier with 1 items exclusive
Remove Items from Parent Order on split is checked.
Before to see this problem, I’ve tried to setup the email “order splitted summary”
Thread Starter
polo66
(@polo66)
Edit : there is no problem with inclusive method
