Crashed Website when Updating

  • Resolved storymedicine1

    (@storymedicine1)


    5 years, 10 months ago

    When I tried to update, I got the following critical error message:
    Error Details
    =============
    An error of type E_COMPILE_ERROR was caused in line 5930 of the file /home/marcom28/storymedicineworldwide.com/wp-content/plugins/the-events-calendar/src/Tribe/Main.php. Error message: require_once(): Failed opening required ‘/Autoloader.php’ (include_path=’.:’)

    The following are specifics for the website:
    WordPress version 5.4.1
    Current theme: Divi (version 4.4.3)
    Current plugin: The Events Calendar (version 5.1.0)
    PHP version 7.3.12

    I’m new at working with websites & didn’t know what to do. A dialog box gave a link to a temporary setting which I wen to and another one suggested contacting my hosting company. Nelson at DreamHost let me know that plugins are external to them but offered some suggestions. He also confirmed that their servers were running smoothly and there were not any issues from their end in this matter. I gave him permission to disable plugins & even my Divi theme if needed. He only needed to disable the Events calendar & the website came back up. He had several optimization suggestions some of which I have implemented but others will take time for me to look at knowledge bases to find out how to proceed.

    I have several questions for you:
    (1) Has anyone else had this problem with this plugin? I’ve looked at the community forum & can’t find a similar situation.
    (2) Why can’t I delete this plugin? Nelson suggested that if we have to have the events calendar to completely delete it and then reactivate it. I’ve tried multiple times to delete it & it says it’s deleting but nothing happens.
    (3) Can you offer anything to help me be sure this doesn’t happen again if I activate this plugin again?

    I’m using the free version so I don’t know how much support you can give me but I appreciate any help you can offer. I’m new with this and much of this technical stuff is over my head. Thanks so much.
    Patricia Johnson

    The page I need help with: [log in to see the link]

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  • Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Advisor and Activist

    5 years, 10 months ago

    It SOUNDS like you had a bad download of the files, which really shouldn’t be possible, but someone else (Yoast SEO) had the same issues with an upgrade not properly wiping out everything when done via a non-WordPress system. That should not be the case here, as DreamHost doesn’t use any of those (I work there).

    Why can’t I delete this plugin? Nelson suggested that if we have to have the events calendar to completely delete it and then reactivate it. I’ve tried multiple times to delete it & it says it’s deleting but nothing happens.

    There are some alternative ways to delete a plugin: https://help.dreamhost.com/hc/en-us/articles/215300817-Managing-WordPress-plugins

    But why won’t it delete is odd and may be a conflict with another plugin.

    I went ahead and kicked it for you manually on the server, and it’s now the latest version. If you want to go ahead and re-enable it, it SHOULD work. I left it inactive for you.

Viewing 1 replies (of 1 total)

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