Business Location Error

Resolved itseno
(@itseno)

5 years, 10 months ago

Hello!

I seem to be running into a problem with connecting my Square account with Woocommerce. It looks like it’s all ready to go, except that there is no business location option when I go to the WooCommerce -> Square settings. I will try to add a location, and my one physical location in Square does not populate in the dropdown. I have tried disconnecting and reconnecting square from WooCommerce, as well as forcing the site over SSL, but none of that has helped. Would anyone be able to offer some advice?

Here is the debug message:

2020-05-27T15:16:43+00:00 CRITICAL Uncaught Error: Call to a member function getRelatedObjects() on null in D:\home\blondiesstl.com\wwwroot\wp-content\plugins\woocommerce-square\includes\Sync\Product_Import.php:97
Stack trace:
#0 D:\home\blondiesstl.com\wwwroot\wp-content\plugins\woocommerce-square\includes\Sync\Stepped_Job.php(114): WooCommerce\Square\Sync\Product_Import->import_products()
#1 D:\home\blondiesstl.com\wwwroot\wp-content\plugins\woocommerce-square\includes\Sync\Stepped_Job.php(55): WooCommerce\Square\Sync\Stepped_Job->do_next_step()
#2 D:\home\blondiesstl.com\wwwroot\wp-content\plugins\woocommerce-square\includes\Handlers\Background_Job.php(172): WooCommerce\Square\Sync\Stepped_Job->run()
#3 D:\home\blondiesstl.com\wwwroot\wp-content\plugins\woocommerce-square\includes\Handlers\Background_Job.php(123): WooCommerce\Square\Handlers\Background_Job->process_job(Object(WooCommerce\Square\Sync\Product_Import))
#4 D:\home\blondiesstl.com\wwwroot\wp-content\plugins\woocommerce-square\vendor\skyverge\wc-plugin-framework\woocommerce\utili in D:\home\blondiesstl.com\wwwroot\wp-content\plugins\woocommerce-square\includes\Sync\Product_Import.php on line 97

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Thread Starter

(@itseno)

Hello again, I am still hitting this error, any help would be much appreciated.

I am trying to connect my Square account to my WordPress site. I try to add a business location on WooCommerce, but when the dropdown menu says choose a location, no location is populated. I confirmed on my Square portal that there is a location, but WooCommerce doesn’t populate it for some reason. I have a SSL enabled on the site, and it is working on all pages. I have tried disconnecting and reconnecting the plugin. I have confirmed that the communication requests are being approved by my hosting provider. And I have confirmed that CURL is working and operational.


### WordPress Environment ###

WordPress address (URL): https://blondiesstl.com
Site address (URL): https://blondiesstl.com
WC Version: 4.1.1
REST API Version: ✔ 1.0.7
WC Blocks Version: ✔ 2.5.16
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.1.3
Log Directory Writable: ✔
WP Version: 5.4.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Microsoft-IIS/8.5
PHP Version: 7.3.17
PHP Post Max Size: 200 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.69.1
OpenSSL/1.1.1e

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.28-MariaDB
Max Upload Size: 200 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 4.1.1
WC Database Prefix: wp_
Total Database Size: 17.02MB
Database Data Size: 14.34MB
Database Index Size: 2.68MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
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wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 150
carousels: 20
custom_css: 1
nav_menu_item: 11
page: 17
post: 3
product: 132
product_variation: 11
restaurant-menu-item: 156
tabs_responsive: 1
testimonials: 6

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (17) ###

Better Search Replace: by Delicious Brains – 1.3.3
Envato Market: by Envato – 2.0.3
Smash Balloon Instagram Feed: by Smash Balloon – 2.4.2
Jetpack by WordPress.com: by Automattic – 8.5
WPBakery Page Builder: by Michael M - WPBakery.com – 6.0.5
Mikado Core: by Mikado Themes – 1.3
Mikado Restaurant: by Mikado Themes – 1.0
Mikado Instagram Feed: by Mikado Themes – 1.1
Mikado Twitter Feed: by Mikado Themes – 1.1
Real-Time Find and Replace: by Marios Alexandrou – 4.0.2
Slider Revolution: by ThemePunch – 6.1.0
SSL Insecure Content Fixer: by WebAware – 2.7.2
Tabs Responsive: by wpshopmart – 2.0.3
WooCommerce Services: by Automattic – 1.23.0 – Installed version not tested with active version of WooCommerce 4.1.1
WooCommerce Square: by WooCommerce – 2.1.5
WooCommerce: by Automattic – 4.1.1
Wordfence Security: by Wordfence – 7.4.7

### Inactive Plugins (1) ###

Hello Dolly: by Matt Mullenweg – 1.7.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Shop base: #3523 - /shop/
Cart: ❌ Page visibility should be public
Checkout: #3525 - /checkout/
My account: #3526 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Piquant Child Theme
Version: 1.0.0
Author URL: http://themeforest.net/user/mikado-themes
Child Theme: ✔
Parent Theme Name: Piquant
Parent Theme Version: 1.7
Parent Theme Author URL: http://themeforest.net/user/mikado-themes
WooCommerce Support: ✔

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: piquant/woocommerce/cart\cart-shipping.php
piquant/woocommerce/cart\cart-totals.php
piquant/woocommerce/cart\cart.php version 3.7.0 is out of date. The core version is 3.8.0
piquant/woocommerce/cart\shipping-calculator.php version 3.5.0 is out of date. The core version is 4.0.0
piquant/woocommerce/content-product.php
piquant/woocommerce/content-single-product.php
piquant/woocommerce/content-widget-product.php
piquant/woocommerce/global\quantity-input.php version 3.6.0 is out of date. The core version is 4.0.0
piquant/woocommerce/product-searchform.php
piquant/woocommerce/single-product\add-to-cart\external.php
piquant/woocommerce/single-product\add-to-cart\grouped.php version 3.4.0 is out of date. The core version is 4.0.0
piquant/woocommerce/single-product\add-to-cart\simple.php
piquant/woocommerce/single-product\product-image.php
piquant/woocommerce/single-product\tabs\tabs.php version 2.4.0 is out of date. The core version is 3.8.0

Outdated Templates: ❌
					
					
						Learn how to update

### Square ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Display at Checkout & Log

### Action Scheduler ###

Complete: 20
Oldest: 2020-05-26 15:23:57 +0000
Newest: 2020-06-01 18:01:58 +0000

Pending: 1
Oldest: 2020-06-08 18:01:52 +0000
Newest: 2020-06-08 18:01:52 +0000

Plugin Support

slash1andy

(@slash1andy)

Automattic Happiness Engineer

5 years, 10 months ago

Hey there!

Can you check to see if your server can handle background processing? You can do this using the tool in WooCommerce > Status > Tools

Let us know the results here!

Thread Starter

itseno

(@itseno)

5 years, 10 months ago

Hi! Thanks for the help. I tried doing that just now, and here is what I got:

“Success! You should be able to process background jobs.”

Then I refreshed the WooCommerce connection, and still, no business location is populating in the dropdown.

Elvira K.

(@treibalen)

5 years, 10 months ago

Hi there @itseno,

So if I understood you correctly, you still can’t see your Business Locations in Square settings.

Can you please make sure that your Square locations are Active and have Credit Card Processing enabled? Only those locations will be picked up by our extension.

This is how you can check that:

– enable logging in WooCommerce > Settings > Square
– reconnect Square
– check logs in WooCommerce > Status > Logs > choose square logfile from the drop-down.

You should see which locations are returned by the plugin there.

This is the part which indicates that your location should show up:

"capabilities": [
                "CREDIT_CARD_PROCESSING"
            ],
            "status": "ACTIVE",

Do you see it for your locations?

Elvira K.

(@treibalen)

5 years, 10 months ago

Hi @itseno,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Enjoy the rest of your day and stay safe!

Viewing 5 replies - 1 through 5 (of 5 total)

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