Zip Code Error on Checkout

  • Resolved chadahoochie94

    (@chadahoochie94)


    5 years, 11 months ago

    Sometimes I have people complain about getting an error about an invalid zip code during checkout. I did some testing and found this error.

    I did a checkout, used a wrong Zip for that State, and it gets all goofed up. On my mobile phone I can not scroll down and change it, and then after that is just shows my Address and I can not change it.

    https://imgur.com/a/JhCT7cR

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support mouli a11n

    (@mouli)

    5 years, 11 months ago

    Hi there,
    Issues like this may be caused by either a conflict with your theme or with another plugin. You can read more about plugin and theme conflicts here:
    https://docs.woocommerce.com/document/woocommerce-self-service-guide/

    The best way to determine if the issue is being caused by a theme and/or plugin is to do the following:

    1. Temporarily switch your theme back to the Storefront (https://www.woocommerce.com/storefront/) or TwentyNinteen (https://wordpress.org/themes/twentynineteen/) Theme.
    2. Disable all plugins except for WooCommerce.
    3. Test to see if the issue has been resolved.

    If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until you find the one causing the conflict.

    If doing this on your live site is not possible, can you create a duplicate site? We suggest using WP Staging (https://wordpress.org/plugins/wp-staging/) if your hosting provider does not offer a staging server as an option.

    I hope that helps you to figure it out.
    Feel free to get back to us if you have further questions.

    dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    5 years, 10 months ago

    Hey @chadahoochie94

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks,

Viewing 2 replies - 1 through 2 (of 2 total)

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