Changing delivery address after order

  • Resolved ART_Adventures

    (@art_adventures)


    5 years, 12 months ago

    Hello,

    I accept pre-orders through my woocommerce site. People place an order, make a payment and provide their delivery address for when the product is eventually released. How can I let the customer change their delivery address after an order is placed but before I ship, to ensure I am using the correct address. For example, a customer could place an order and then later move house by the time of shipment.

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  • Peter Lawrenson

    (@lorro)

    5 years, 12 months ago

    They would have to ring or write in, then the store manager can edit the address on the admin order screen. A manual method allows the store manager to assess any impact on shipping costs and delivery promises.

    Users can change their shipping address on their My Account > Addresses page, but that only affects future orders.

    con

    (@conschneider)

    Engineer

    5 years, 11 months ago

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Kind regards,

Viewing 2 replies - 1 through 2 (of 2 total)

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