Wish I had the same support — and I got it!

  • VideoWebSystems

    (@videowebsystems)


    6 years, 5 months ago

    After a shaky support start, these folks were on it and gave me the information needed to fix the site. Its a bit of a weird situation, but with their help we’re getting a full resolution.

    This product with its add-ons is a game changer for us in today’s marketplace. We are using it as a “Curated Brand Mall” working directly with manufacturers. This model is apparently the model that many will be using in the “new retail landscape”. So, this is not just a vendor marketplace, its much more!

    Thanks and looking forward to continued good work!
    James

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author WC Lovers

    (@wclovers)

    6 years, 5 months ago

    Where you have posted your queries?

    If on forum then know me url if those topics.

    Thank You

    Thread Starter VideoWebSystems

    (@videowebsystems)

    6 years, 5 months ago

    Through premium support. I will gladly change the review if we get this solved promptly!

    Plugin Author WC Lovers

    (@wclovers)

    6 years, 5 months ago

    Thanks for your come back.

    Well, we in general try our best to response premium support queries within 6-24 hours.

    But right now due to covid-19 issue we are running with a very small team so may be this getting a bit delayed, but definitely within 48 hours.

    Our team will reply you very soon or already replied 😊

    Thread Starter VideoWebSystems

    (@videowebsystems)

    6 years, 5 months ago

    Do you need an email to find the requests?
    James

    Thread Starter VideoWebSystems

    (@videowebsystems)

    6 years, 5 months ago

    yep, we’re running on a skeleton crew as well. I am a brick-n-mortar store making a huge pivot by inviting manufacturers directly into our store site/pos. Since we started this program, we’ve been slammed with manufacturer requests to be included. I’m frustrated because I haven’t been able to tell them what’s up with their list. Initially I was able to get a new vendor ready in about an hour with the basic install. We are adding the staff support and trying to really make it easy for the manufacturer brand ambassadors.

    Willing to work with you, just need to know what to tell my colleagues and customers.

    Thanks,
    James

    Plugin Author WC Lovers

    (@wclovers)

    6 years, 5 months ago

    Just relax, know me your email address from which you have send us premium queries.

    Thank You

    Thread Starter VideoWebSystems

    (@videowebsystems)

    6 years, 5 months ago

    Well, I wish I could relax a bit more. However, my business is on the line.

    James@dolphinsden.net

    Plugin Author WC Lovers

    (@wclovers)

    6 years, 5 months ago

    Thanks, your all emails are already replied. https://ibb.co/2tgMyH0

    Please check and revert back to us 😊

    Thread Starter VideoWebSystems

    (@videowebsystems)

    6 years, 5 months ago

    working on them now! and THANK YOU!

    Plugin Author WC Lovers

    (@wclovers)

    6 years, 5 months ago

    Great .. you are always welcome 😊

    I will be really greatful to you, if you please edit the review.

    Thank You

    Thread Starter VideoWebSystems

    (@videowebsystems)

    6 years, 5 months ago

    As I stated earlier, I will be glad to edit review as we get this solved. Didn’t want to be a jerk and understand the delayed response. However, keep in mind that my first request went out over a week ago.

    I really want your product to be the core of my online presence as well as developing sites for other boutique stores. Glad that we can get this worked out.

    James

Viewing 11 replies - 1 through 11 (of 11 total)

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